EA
Erica A

1 reviews | Active since Jan 2024

05 Jan 2024, 13:13

Hurt/Angry/Disgusted - being harassed after I already paid all accounts while on debt review!

I am severely disgusted with Easton Berry Collections. I am being harassed daily after I have already emailed and communicated with them constantly. I was placed under debt review 3 years ago. I was informed by Easton Berry that one of my Hi fi Corporation accounts is in arrears. I advised them numerous times that I am under debt review and that the account would be settled through debt review. I have since paid all my accounts via debt review including the Hifi corp account. They have threatened to obtain judgment against me while Im under debt review. I sent a detailed email including my proof of payments and still I get harassed daily because they want me to pay their legal fees. I WAS UNDER DEBT REVIEW AND THEY MAY NOT LEGALLY CHARGE FURTHER FEES ON THESE ACCOUNTS, I am struggling to get them to stop!

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Replies (4)
Easton-Berry Collections
Easton-Berry Collections's reply05 Jan 2024, 13:45
Official
Good day Erica,

Hope you are well.

We kindly refer to inquiry and advise our system reflects the account was handed to our office in respect of payment default.
Please note we acknowledge you mentioning the account has been paid hence request you to provide a paid up letter in support of the same.

Further note we will email you offline to assist further.

Kind Regards
Maheshree
Easton Berry Collections Team
EA
Erica A's update05 Jan 2024, 14:52
Reviewer Update
I advised your office that debt was under my debt review account, hence your notion of in dafault is incorrect. I also sent your office my final statement and proof of payment.
Everytime I contact your office, I am told that I have to pay your legal fees as well.
I am waiting on a paid up letter by Hifi corporation, in the mean time you have my pop to go on too. In any event, you are supposed to make contact with my debt review ditectly, instead of harassing me. This was the whole point of being under debt review.
I will again contact your office.
Easton-Berry Collections
Easton-Berry Collections's reply05 Jan 2024, 15:11
Official
Good day Erica,

Thank you for your response.

Please note we will investigate the matter further.
Kindly be advised feedback will be provided soonest.

Kind Regards
Maheshree
Easton Berry Collections Team

Easton-Berry Collections
Easton-Berry Collections's reply11 Jan 2024, 15:14
Official
Good day Erica, 

Trust you are well.

Please note detailed email has been directed to you offline regarding account handover.
We confirm your matter herein has been resolved.

Kind Regards
Maheshree
Easton Berry Collections Team