How hard is it to update their records.

<p>I tried for over 3 weeks to get a settlement figure from one of their clients. Next minute I get a message from Easton Berry collections to settle my account. I call and ask them to please give me the amount so that I can do so. The next day I go to their client's branch and they call Easton berry collections again to verify the amount. They agree, I pay and off we go. A week later I get another message saying I did not pay, so I email it to them to their collections email.. this settled right... no, 3 more messages and 3 more emails go out and I even call to make them spell it to me like a 2 year old.... guess what.. Again another message. Absolutely useless lot of people. I cannot get one person their to actually follow up on this and fix it so that I do not get those annoying messages. Looking even for a directors email address, maybe then something will happen.</p>