JL
Julie L
1 reviews | Active since Sept 2017
20 Apr 2021, 12:05
horrible/bad service, not sending paid up letters for paid up accounts since 2016
ive been waiting for my paid up letters for two accounts from Easton berry inc since 2016, i have already forgotten about these and theses accounts was paid up years ago, i only realized a week ago when my debt counselor requested the paid up letters from me in order to get my name cleared of debt review, that i still haven't received them from easton berry, i have called extensively and emailing them and yet no response from them, every time i called some one else promised to get it emailed to me, and nothing gets done or sent, what can i do to get my paid up letters?? is there anybody out there with the same problem that can maybe provide me or refer me to some one higher at easton berry's details, as i dont know who or where to turn to for help?
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Replies (3)
Easton-Berry Collections's replyOfficial
20 Apr 2021, 13:54Good day Julie L
Thank you for your complaint which we acknowledge receipt of.
Our system indicate that the account was settled in 2019 and that the account reflects the paid up status since then on our system.
The paid up letter was issued to you today,
Kind Regards
The Easton Berry Collections Team
Thank you for your complaint which we acknowledge receipt of.
Our system indicate that the account was settled in 2019 and that the account reflects the paid up status since then on our system.
The paid up letter was issued to you today,
Kind Regards
The Easton Berry Collections Team
Easton-Berry Collections's reply20 Apr 2021, 13:54
Official
Good day Julie L
Thank you for your complaint which we acknowledge receipt of.
Our system indicate that the account was settled in 2019 and that the account reflects the paid up status since then on our system.
The paid up letter was issued to you today,
Kind Regards
The Easton Berry Collections Team
Thank you for your complaint which we acknowledge receipt of.
Our system indicate that the account was settled in 2019 and that the account reflects the paid up status since then on our system.
The paid up letter was issued to you today,
Kind Regards
The Easton Berry Collections Team
JL
Julie L's updateReviewer Update
20 Apr 2021, 14:45today you have only sent me one out of the two accounts that was paid up years ago, after constantly emailing and calling since last week, wonder why you haven't sent me the letters in the same time when these accounts was paid and wonder why should a client do all the run around in getting what is rightfully theirs to receive by law, the capfin account was paid in 2016 already of which i have send you the proof of payment, and the TFG account in 2019, should this not be part of your added value services you think?or is it just the case where you only collect ones money and dont worry about the rest? i am not a ******** ive paid my accounts under circumstances unlike others that just runs of, why treat a person who is willing to pay their debts like you dont care?please sent me my other paid up letter for the TFG account so that the matter can be closed!
JL
Julie L's update20 Apr 2021, 14:45
Reviewer Update
today you have only sent me one out of the two accounts that was paid up years ago, after constantly emailing and calling since last week, wonder why you haven't sent me the letters in the same time when these accounts was paid and wonder why should a client do all the run around in getting what is rightfully theirs to receive by law, the capfin account was paid in 2016 already of which i have send you the proof of payment, and the TFG account in 2019, should this not be part of your added value services you think?or is it just the case where you only collect ones money and dont worry about the rest? i am not a ******** ive paid my accounts under circumstances unlike others that just runs of, why treat a person who is willing to pay their debts like you dont care?please sent me my other paid up letter for the TFG account so that the matter can be closed!
Easton-Berry Collections's replyOfficial
20 Apr 2021, 16:44Good day Julie L
Please note by the time we responded to you on this platform at 1:54 pm today to confirm that we have issued you with the paid up letter, we confirm that the letter sent in reply to your complaint was for the TFG account which was indeed settled in 2019.
There was no need to resend you a copy of the paid up letter on the Capfin account as well, as our system indicated that an agent did already assist you with this and that you have already received the Capfin paid up letter by 12:34 pm today.
We have resent the correspondence whereby the agent did send you this letter to you for ease of reference in case you didn't see the emails yet.
You are indeed in receipt of both letters,
Kind Regards
The Easton Berry Collections Team
Please note by the time we responded to you on this platform at 1:54 pm today to confirm that we have issued you with the paid up letter, we confirm that the letter sent in reply to your complaint was for the TFG account which was indeed settled in 2019.
There was no need to resend you a copy of the paid up letter on the Capfin account as well, as our system indicated that an agent did already assist you with this and that you have already received the Capfin paid up letter by 12:34 pm today.
We have resent the correspondence whereby the agent did send you this letter to you for ease of reference in case you didn't see the emails yet.
You are indeed in receipt of both letters,
Kind Regards
The Easton Berry Collections Team
Easton-Berry Collections's reply20 Apr 2021, 16:44
Official
Good day Julie L
Please note by the time we responded to you on this platform at 1:54 pm today to confirm that we have issued you with the paid up letter, we confirm that the letter sent in reply to your complaint was for the TFG account which was indeed settled in 2019.
There was no need to resend you a copy of the paid up letter on the Capfin account as well, as our system indicated that an agent did already assist you with this and that you have already received the Capfin paid up letter by 12:34 pm today.
We have resent the correspondence whereby the agent did send you this letter to you for ease of reference in case you didn't see the emails yet.
You are indeed in receipt of both letters,
Kind Regards
The Easton Berry Collections Team
Please note by the time we responded to you on this platform at 1:54 pm today to confirm that we have issued you with the paid up letter, we confirm that the letter sent in reply to your complaint was for the TFG account which was indeed settled in 2019.
There was no need to resend you a copy of the paid up letter on the Capfin account as well, as our system indicated that an agent did already assist you with this and that you have already received the Capfin paid up letter by 12:34 pm today.
We have resent the correspondence whereby the agent did send you this letter to you for ease of reference in case you didn't see the emails yet.
You are indeed in receipt of both letters,
Kind Regards
The Easton Berry Collections Team