horrible service
my IDENTITY account was handed over to them. my account balance was R3467 in May 2018. i started paying R500 per month. so to my understanding i should be paying my last installment this month. but i was informed this morning that they have added another R527.94 interest to my account.
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Replies (3)
Easton-Berry Collections's replyOfficial
22 Nov 2018, 13:43Good day Mrs Hendricks
Kindly note your Identity account was referred to our company in February 2017.
The account has since been and is still administered in terms of the Debt Collectors Act and is restructured in terms of the capital amount due along with the required interest and necessary expenses with fees as prescribed in the said Act.
We thank you for the monthly payments and confirm as per the statement you received on even date that the current balance owing of R1006.48 is correct.
Kind Regards
The Easton Berry Collection Complaints Team
Kindly note your Identity account was referred to our company in February 2017.
The account has since been and is still administered in terms of the Debt Collectors Act and is restructured in terms of the capital amount due along with the required interest and necessary expenses with fees as prescribed in the said Act.
We thank you for the monthly payments and confirm as per the statement you received on even date that the current balance owing of R1006.48 is correct.
Kind Regards
The Easton Berry Collection Complaints Team
Easton-Berry Collections's reply22 Nov 2018, 13:43
Official
Good day Mrs Hendricks
Kindly note your Identity account was referred to our company in February 2017.
The account has since been and is still administered in terms of the Debt Collectors Act and is restructured in terms of the capital amount due along with the required interest and necessary expenses with fees as prescribed in the said Act.
We thank you for the monthly payments and confirm as per the statement you received on even date that the current balance owing of R1006.48 is correct.
Kind Regards
The Easton Berry Collection Complaints Team
Kindly note your Identity account was referred to our company in February 2017.
The account has since been and is still administered in terms of the Debt Collectors Act and is restructured in terms of the capital amount due along with the required interest and necessary expenses with fees as prescribed in the said Act.
We thank you for the monthly payments and confirm as per the statement you received on even date that the current balance owing of R1006.48 is correct.
Kind Regards
The Easton Berry Collection Complaints Team
's updateReviewer Update
22 Nov 2018, 14:56i was not informed about this high interest rate that would be added when i was contacted by ur agents. the very first agent i spoke to and made arrangements with for payment even told me that the month of November would be my last payment.
's update22 Nov 2018, 14:56
Reviewer Update
i was not informed about this high interest rate that would be added when i was contacted by ur agents. the very first agent i spoke to and made arrangements with for payment even told me that the month of November would be my last payment.
Easton-Berry Collections's replyOfficial
22 Nov 2018, 16:18Good day Sheneen
We are very sorry that you were not assisted according to your satisfaction. Our offices will arrange for a consultant to contact you in order to discuss a possible discount in order to close the account.
Best Regards
The Easton Berry Collections Team
We are very sorry that you were not assisted according to your satisfaction. Our offices will arrange for a consultant to contact you in order to discuss a possible discount in order to close the account.
Best Regards
The Easton Berry Collections Team
Easton-Berry Collections's reply22 Nov 2018, 16:18
Official
Good day Sheneen
We are very sorry that you were not assisted according to your satisfaction. Our offices will arrange for a consultant to contact you in order to discuss a possible discount in order to close the account.
Best Regards
The Easton Berry Collections Team
We are very sorry that you were not assisted according to your satisfaction. Our offices will arrange for a consultant to contact you in order to discuss a possible discount in order to close the account.
Best Regards
The Easton Berry Collections Team