horrible service

i have settled my foschini account at the end of April 2018. but i am still struggling to get a settlement letter from these people. they keep on telling me that my account is paid up and closed and that the hold up is in the admin department. a few weeks ago an consultant with the name Ndlovu was so rude to me. this is so unfair and unprofessional. because i called them again today and i spoke to Portia and i was told that the letter was requested but not drafted. and that she will escalate my request to her supervisor. this line i have heard from Leann and many other consultants everytime when i call their offices. Portia also advice me that i wont recieve my letter soon and that she is unable to give a time frame in which i will receive it. i asked her fro other contact details seen that i am not getting anywhere by contacting ********** 297. she just said NO and put the phone down.