RM
Refilwe M
1 reviews | Active since Oct 2019
18 Apr 2020, 08:13
Horrible, pathetic and disgusting service
I have paid up my account on the 31st March 2020, I have been sending emails everyday requesting my settlement letter and still no response, I have two accounts they sent me a balance sheet of the account I’m still paying and I rep**** to that email requesting a settlement letter still no response, horrible and pathetic experience I paid R18 599, and no paid up letter I’m even thinking of reversing it as no communication has been made.
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Easton-Berry Collections's replyOfficial
20 Apr 2020, 08:47Good day Refilwe M
Trust you are well.
We refer to your complaint concerning the paid up letter on your account and can confirm that the account is definitely settled in full and paid up letter to be issued to the above email address last week already.
We will check our system and resent same for ease of reference.
Our offices will follow up with a call to you today to ensure that you did indeed receive same.
Kind Regards
The Easton Berry Collections Team
Trust you are well.
We refer to your complaint concerning the paid up letter on your account and can confirm that the account is definitely settled in full and paid up letter to be issued to the above email address last week already.
We will check our system and resent same for ease of reference.
Our offices will follow up with a call to you today to ensure that you did indeed receive same.
Kind Regards
The Easton Berry Collections Team
Easton-Berry Collections's reply20 Apr 2020, 08:47
Official
Good day Refilwe M
Trust you are well.
We refer to your complaint concerning the paid up letter on your account and can confirm that the account is definitely settled in full and paid up letter to be issued to the above email address last week already.
We will check our system and resent same for ease of reference.
Our offices will follow up with a call to you today to ensure that you did indeed receive same.
Kind Regards
The Easton Berry Collections Team
Trust you are well.
We refer to your complaint concerning the paid up letter on your account and can confirm that the account is definitely settled in full and paid up letter to be issued to the above email address last week already.
We will check our system and resent same for ease of reference.
Our offices will follow up with a call to you today to ensure that you did indeed receive same.
Kind Regards
The Easton Berry Collections Team