1 reviews | Active since Aug 2019
HARRASSMENT for no reason
They are harrassing myself & my husband. It is extremely unnecessary to phone us TEN times in a row. If he doesn't answer then they phone and harrass me, but wont tell me what they want so i can help. I am the one making payments so they have more luck speaking to me. So they just end up wasting my time too. If you think i am being dramatic about the about of calls, PLEASE let me know so i can show you call logs. ONE missed payment (or even worse, 2 days late) results in pure harassment. Will be blocking their calls from now on. We don't have time to entertain ridiculous calls to remind us payment is due soon. a simple SMS will suffice. I understand this is their job, to get money from people, but harassment makes people despondent & highly annoyed.
Trust you are well.
We refer to your complaint and advise that our system indicates that between both you and your husband.that there are more than one account handed over to us,
Each account requires a fixed payment arrangement secured and once such an arrangement is concluded on an account, there normally is no need for any further calls to go out. The system currently shows that 6 accounts have secured fixed payment arrangements, however there are 3 accounts remaining of which there are no arrangement for payment in place as yet.
These could be the calls that you have been receiving, for each of the 3 different products of which future payment arrangement is not yet secured.
We will arrange for an agent to communicate with you via email to discuss payment arrangement on these remaining 3 accounts as soon as possible.
Kind Regards
The Easton Berry Collections Team
Trust you are well.
We refer to your complaint and advise that our system indicates that between both you and your husband.that there are more than one account handed over to us,
Each account requires a fixed payment arrangement secured and once such an arrangement is concluded on an account, there normally is no need for any further calls to go out. The system currently shows that 6 accounts have secured fixed payment arrangements, however there are 3 accounts remaining of which there are no arrangement for payment in place as yet.
These could be the calls that you have been receiving, for each of the 3 different products of which future payment arrangement is not yet secured.
We will arrange for an agent to communicate with you via email to discuss payment arrangement on these remaining 3 accounts as soon as possible.
Kind Regards
The Easton Berry Collections Team