good for nothing

i had a sportscene acc that was transferred to easton berry collections i called them and asked for a settlement letter as i wanted to settle so i went to the branch to pay off the amount so the lady at the branch who was assisting me paid into the sportscene direct account number and paid R5228.86 instead of R3754.59 i advised them and sent them a proof of payment i even had to call sportscene myself to alert them that the payment is meant for the attorneys Easton berry all this time im communicating with Tebogo Di Joe regarding the matter well he told me i needed to wait so that the payment reflects on their side for a possible refund and that i was going to be told once the payment comes through to them , today i called 5/9/2017 and i spoke to Tebogo he then checks and sees the payment is reflecting now he says i must send through a id copy and 3 months bank statement for a refund and gave me an email address, i then advise il do so, then again i remember after i dropped the call that i haven't received a paid up letter from them i call back and i speak to a lday who was then telling me my refund is R400.00 i ask her the difference between R5228.86 and R3754.59 is not R400.00 instead my refund is R1474.23 the lady said that her system shows the R400.00 i then also ask about a paid up letter she tells me i need to wait another 7 days for it why does it take so long for paid up letters to be given to clients and i want my full refund back as thats the right thing to do your call center agents are so not qualified to work with people , they drop phones and rude as ever iv had bad service but this one takes the cup.