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Nontuthuko N

1 reviews | Active since Oct 2016

13 Sept 2018, 09:24

Feedback

Hi

I really need you assistance why is your company not responding to emails; phone calls in these numbers ********** 275/ ********** 277.

I have also send emails to ********** and ********** with not assistance.

0
Replies (10)
Easton-Berry Collections
Easton-Berry Collections's reply13 Sept 2018, 09:56
Official

Good day

Thank you for the email. We would love to assist you.

May we kindly request your details, ID or reference number of the account in question to be directed to *** in order for us to assist you urgently.

Best Regards

Easton Berry Collection Complaints

NN
Nontuthuko N's update13 Sept 2018, 11:59
Reviewer Update
Hi I have responded with my details privately. Regards
Easton-Berry Collections
Easton-Berry Collections's reply13 Sept 2018, 12:20
Official

Good day

Thank you so much for supplying your details. We noticed that we did respond to your email today.

Kindly note we are currently investigating your matter regarding the Truworths account and will supply our feedback herein shortly.

Best Regards

Easton Berry Collection Complaints

NN
Nontuthuko N's update13 Sept 2018, 12:50
Reviewer Update
Goodday Email received i shall wait for feedback.
Easton-Berry Collections
Easton-Berry Collections's reply13 Sept 2018, 13:08
Official

Thank you:)

NN
Nontuthuko N's update25 Sept 2018, 07:55
Reviewer Update
To whom it may concern Kindly advise how long will this process take as I am still waiting for formal feedback regarding the matter. Regards
Easton-Berry Collections
Easton-Berry Collections's reply25 Sept 2018, 10:10
Official

Good day

Thank you for your request.. Our offices tried calling you with no luck.

A formal response will be directed to you as final closure of the matter before end of business today.

Best Regards

Easton Berry Collections Team

NN
Nontuthuko N's update25 Sept 2018, 12:12
Reviewer Update
okay waiting for feedback
NN
Nontuthuko N's update26 Sept 2018, 10:06
Reviewer Update
Hi i am still waiting for feedback which i was promised by end of business yesterday. Regards
Easton-Berry Collections
Easton-Berry Collections's reply27 Sept 2018, 12:06
Official

Good day Mrs Ndlovu

We refer to our telecom on 26.09.2018 and confirm the paid up letter on your account has been processed and supp**** to yourself.

Our offices will keep you posted regarding the refund in terms of the payment directed to us after the discounted settlement was processed.

Any further correspondence may be directed to ***

Kind Regards

Easton Berry Complaints