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Lazzy M

1 reviews | Active since Sept 2015

06 Oct 2021, 15:22

Fed up with Easton Berry

I settled my account last month (September) and I was told the paid up letter will be mailed within 5 to 7 days. I'm still waiting and called Direct Axis to check if my account was closed, and I was told the account is still active. Please close and mail me my paid up letter

0
Replies (4)
Easton-Berry Collections
Easton-Berry Collections's reply07 Oct 2021, 15:37
Official
Good day Lazzy M

Thank you for your complaint.

Our team are busy investigating your matter and will revert soonest with our feedback,

Kind Regards
Chantell Rousseau obo
The Easton Berry Collections Team
LM
Lazzy M's update08 Oct 2021, 14:44
Reviewer Update
Please go and listen to the recordings of 19/05/2021 14h40, 09/06/2021 12h15, 17/06/2021 09h59 and 09/09/2021 14h04 and you will hear what your colleagues told me what settlement balance was. I paid up this account as per your system in September, so don't come here and tell me nonsense.
Easton-Berry Collections
Easton-Berry Collections's reply08 Oct 2021, 21:09
Official
Good day Lazzy M

We refer to your above response and confirm that our system indicates that the team manager did contact you to discuss the matter.

Many Thanks
Chantell Rousseau
The Easton Berry Collections Team
Easton-Berry Collections
Easton-Berry Collections's reply11 Oct 2021, 16:02
Official
Good day Lazzy M

We trust and believe the matter is now finalized.

Best Regards and thanks so much for being patient with us.
Chantell Rousseau
The Easton Berry Collections Team