AT
Ashley T
1 reviews | Active since Jun 2021
24 May 2022, 09:24
False claims
Got a call yesterday to say my Vodacom account was handed over for collections as the account was in arrears for over 3 months. When I asked on which number, the operator couldn't give me the Vodacom number that was handed over or any other details about the account. Now comes the fun part... When I told the operator that I only have been with Vodacom for not even a month, the operator basically started stuttering and mumbled that it will be escalated to management and ended the call. I contacted Vodacom and they had no knowledge of my account that was handed over and that my account is up to date. So please stop making up false calls and trying to make one believe that accounts are in arrears.
Helpful (0)
Replies (3)0
Replies (3)Easton-Berry Collections's replyOfficial
24 May 2022, 09:54Good Day Ashley
Trust you are well.
We kindly refer to your complaint which is well received.
Please note your matter will be investigated and feedback provided shortly.
Kind Regards
Maheshree
Easton Berry Collections Team
Trust you are well.
We kindly refer to your complaint which is well received.
Please note your matter will be investigated and feedback provided shortly.
Kind Regards
Maheshree
Easton Berry Collections Team
Easton-Berry Collections's reply24 May 2022, 09:54
Official
Good Day Ashley
Trust you are well.
We kindly refer to your complaint which is well received.
Please note your matter will be investigated and feedback provided shortly.
Kind Regards
Maheshree
Easton Berry Collections Team
Trust you are well.
We kindly refer to your complaint which is well received.
Please note your matter will be investigated and feedback provided shortly.
Kind Regards
Maheshree
Easton Berry Collections Team
AT
Ashley T's updateReviewer Update
24 May 2022, 11:30Thanks for the email. I have confirmed with Vodacom and they can't pick up the account number you provided in the email. I also contacted Consumer Friend and according to their system I am not under debt review nor is there any profile under my name and id number. As stated before I only joined Vodacom last month and if I was under debt review,there is now way I can open any accounts. So please be so kind to email me this alleged overdue account details.
AT
Ashley T's update24 May 2022, 11:30
Reviewer Update
Thanks for the email. I have confirmed with Vodacom and they can't pick up the account number you provided in the email. I also contacted Consumer Friend and according to their system I am not under debt review nor is there any profile under my name and id number. As stated before I only joined Vodacom last month and if I was under debt review,there is now way I can open any accounts. So please be so kind to email me this alleged overdue account details.
Easton-Berry Collections's replyOfficial
24 May 2022, 11:55Good Day Sir
Thank you for taking my call.
As per discussion we confirm the account on our system has been established to be associated with your ex-wife.
Please note we await your response offline to further assist with a resolve on the issue.
Kind Regards
Maheshree
Easton Berry Collections Team
Thank you for taking my call.
As per discussion we confirm the account on our system has been established to be associated with your ex-wife.
Please note we await your response offline to further assist with a resolve on the issue.
Kind Regards
Maheshree
Easton Berry Collections Team
Easton-Berry Collections's reply24 May 2022, 11:55
Official
Good Day Sir
Thank you for taking my call.
As per discussion we confirm the account on our system has been established to be associated with your ex-wife.
Please note we await your response offline to further assist with a resolve on the issue.
Kind Regards
Maheshree
Easton Berry Collections Team
Thank you for taking my call.
As per discussion we confirm the account on our system has been established to be associated with your ex-wife.
Please note we await your response offline to further assist with a resolve on the issue.
Kind Regards
Maheshree
Easton Berry Collections Team
