Extremely bad service

<p>My Truworths was handed to Eastonberry for collection</p> <p>I then requested a settlement amount and paid the amount stated at the IDENTITY store for the following amounts R6000 on the 09/12/16 and R3176 on the 11th of December</p> <p>I then faxed proof of payment to Eastonberry as stated in the settlement arranagement</p> <p>I then contacted the call centre and was told that the amount had not been reflected and that they had recieved the fax</p> <p>Despite receiving proof of payment Eastonberry still debited my account </p> <p>When I phoned on the 15th to find out why this was done, I was informed by an agent Raeesa that the money was not reflected but they had recieved proof of payemnt</p> <p>When I asked her when I would be refunded she could not answer me </p> <p>This is highly frustrating as I have already paid this account in full and only to have been debited</p> <p>I also require a paid up letter urgently to which the agent could not advise me as to when I would recieve it </p>