DP
David P
1 reviews | Active since Jun 2010
26 May 2020, 10:30
easton berry poor service
I have been trying to get a hold of easton berry collections to no avail. i have sent them numerous emails to call me as their call centres are closed. this is pathetic service and does not even deserve 1 star.
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Replies (8)0
Replies (8)DP
David P's updateReviewer Update
26 May 2020, 10:41easton berry voice mail line has a recording that their email communication is operationl ( *** ) really they dont ever respond and call backs from them is rare but to claim funds they quick to trouble your life
DP
David P's update26 May 2020, 10:41
Reviewer Update
easton berry voice mail line has a recording that their email communication is operationl ( *** ) really they dont ever respond and call backs from them is rare but to claim funds they quick to trouble your life
Easton-Berry Collections's replyOfficial
26 May 2020, 14:02Good day David P
Thank you for your complaint.
We have received the emails you have sent through yesterday and today for assistance and have arranged for an agent to assist you urgently with your request.
Apologies if you were not assisted immediately, as all requests do have a 3-5 day turnaround time frame. Unfortunately our teams are still in a lockdown phase and working remotely from home with limited access to telephone lines.
Thank you that you wish to settle, a capable agent will assist you via email before end of day.
Best Regards
The Easton Berry Collections Team
Thank you for your complaint.
We have received the emails you have sent through yesterday and today for assistance and have arranged for an agent to assist you urgently with your request.
Apologies if you were not assisted immediately, as all requests do have a 3-5 day turnaround time frame. Unfortunately our teams are still in a lockdown phase and working remotely from home with limited access to telephone lines.
Thank you that you wish to settle, a capable agent will assist you via email before end of day.
Best Regards
The Easton Berry Collections Team
Easton-Berry Collections's reply26 May 2020, 14:02
Official
Good day David P
Thank you for your complaint.
We have received the emails you have sent through yesterday and today for assistance and have arranged for an agent to assist you urgently with your request.
Apologies if you were not assisted immediately, as all requests do have a 3-5 day turnaround time frame. Unfortunately our teams are still in a lockdown phase and working remotely from home with limited access to telephone lines.
Thank you that you wish to settle, a capable agent will assist you via email before end of day.
Best Regards
The Easton Berry Collections Team
Thank you for your complaint.
We have received the emails you have sent through yesterday and today for assistance and have arranged for an agent to assist you urgently with your request.
Apologies if you were not assisted immediately, as all requests do have a 3-5 day turnaround time frame. Unfortunately our teams are still in a lockdown phase and working remotely from home with limited access to telephone lines.
Thank you that you wish to settle, a capable agent will assist you via email before end of day.
Best Regards
The Easton Berry Collections Team
DP
David P's updateReviewer Update
26 May 2020, 15:22I Await the call
DP
David P's update26 May 2020, 15:22
Reviewer Update
I Await the call
Easton-Berry Collections's replyOfficial
26 May 2020, 15:52Good day David P
I believe you have now been assisted with your request.
All the best for your future endeavors and kind regards.
The Easton Berry Collections Team
I believe you have now been assisted with your request.
All the best for your future endeavors and kind regards.
The Easton Berry Collections Team
Easton-Berry Collections's reply26 May 2020, 15:52
Official
Good day David P
I believe you have now been assisted with your request.
All the best for your future endeavors and kind regards.
The Easton Berry Collections Team
I believe you have now been assisted with your request.
All the best for your future endeavors and kind regards.
The Easton Berry Collections Team
DP
David P's updateReviewer Update
02 Jun 2020, 10:35Good day
I have been assisted however Anneline Perumal from easton berry advised that she will speak to her senior to speed up my closure letter as i advised that it is needed urgently and again i have sending mails with no feedback received. Pathetic!
I have been assisted however Anneline Perumal from easton berry advised that she will speak to her senior to speed up my closure letter as i advised that it is needed urgently and again i have sending mails with no feedback received. Pathetic!
DP
David P's update02 Jun 2020, 10:35
Reviewer Update
Good day
I have been assisted however Anneline Perumal from easton berry advised that she will speak to her senior to speed up my closure letter as i advised that it is needed urgently and again i have sending mails with no feedback received. Pathetic!
I have been assisted however Anneline Perumal from easton berry advised that she will speak to her senior to speed up my closure letter as i advised that it is needed urgently and again i have sending mails with no feedback received. Pathetic!
Easton-Berry Collections's replyOfficial
02 Jun 2020, 14:16Good day Mr Pillay
Our system indicates that you made a settlement on 26.05.2020.
Thank you for the payment, however you were offered a 20% discount to settle the account which takes at least 7-14 working days for the creditor to write off the remaining balance after pay over to the creditor is done.
Today is 02.06.2020 and this is still in process.
We will escalate to head office to get an urgent write off in order for your account to be closed,
Thanks
The Easton Berry Collections Team
Our system indicates that you made a settlement on 26.05.2020.
Thank you for the payment, however you were offered a 20% discount to settle the account which takes at least 7-14 working days for the creditor to write off the remaining balance after pay over to the creditor is done.
Today is 02.06.2020 and this is still in process.
We will escalate to head office to get an urgent write off in order for your account to be closed,
Thanks
The Easton Berry Collections Team
Easton-Berry Collections's reply02 Jun 2020, 14:16
Official
Good day Mr Pillay
Our system indicates that you made a settlement on 26.05.2020.
Thank you for the payment, however you were offered a 20% discount to settle the account which takes at least 7-14 working days for the creditor to write off the remaining balance after pay over to the creditor is done.
Today is 02.06.2020 and this is still in process.
We will escalate to head office to get an urgent write off in order for your account to be closed,
Thanks
The Easton Berry Collections Team
Our system indicates that you made a settlement on 26.05.2020.
Thank you for the payment, however you were offered a 20% discount to settle the account which takes at least 7-14 working days for the creditor to write off the remaining balance after pay over to the creditor is done.
Today is 02.06.2020 and this is still in process.
We will escalate to head office to get an urgent write off in order for your account to be closed,
Thanks
The Easton Berry Collections Team
DP
David P's updateReviewer Update
02 Jun 2020, 14:20I await feedback and my account closure letter. Thanks
DP
David P's update02 Jun 2020, 14:20
Reviewer Update
I await feedback and my account closure letter. Thanks
Easton-Berry Collections's replyOfficial
02 Jun 2020, 14:38Good Day
This was sent already,
Kind Regards
This was sent already,
Kind Regards
Easton-Berry Collections's reply02 Jun 2020, 14:38
Official
Good Day
This was sent already,
Kind Regards
This was sent already,
Kind Regards