Easton Berry is a ****!!!

I called you people on the 6 September 2024 requesting a paid up letter, you then confirmed that my account is paid up and gave me an email to contact and request the paid up letter there, which i did, I received feedback on Monday 9 September 2024 that unfortunately you don't have my account on record, I then called again and your consultant AGAIN confirmed that she doesn't know why you would say you don't have record when she can clearly see on the system that I have settled my account. I sent an email again with my ID number in the body, I received feedback today 11 September 24 that unfortunately my account is not settled. On the statement it shows that the outstanding amount is for the phone call I made when requesting the paid up letter. What kind of **** is this?? Shameful! For the times that I called requesting a paid up letter, I now owe you R289.56. If I pay that amount, and then call request the paid up letter it's clear I will never be done with this shameful company because then i will owe you for calling and requesting the paid up letter, What kind of a sick vicious cycle is this to keep people in debt. Sies!