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Gcinokwakhe D

1 reviews | Active since Dec 2023

12 Jan 2024, 10:57

Easton Berry is a ****

I am tired of explaining the same thing to you people, you've harassed me to the point where I've just logged a complaint with the Council of Debt Collectors. You'll be hearing from them soon and stop calling and sending me SMSes.

0
Replies (8)
Easton-Berry Collections
Easton-Berry Collections's reply12 Jan 2024, 11:24
Official
Good day Gcinokwakhe,

Trust you are well.

We kindly refer to complaint.
Please note our system reflects your account as outstanding.
As per our client mandate, we are required to make a payment arrangement with you hence calls and Sms's are being directed to you.

Kindly be advised you are required to conclude a payment arrangement with our office in respect of the balance outstanding.

We will be in contact with you over email to best assist.

Kind Regards
Maheshree
Easton Berry Collections Team
GD
Gcinokwakhe D's update12 Jan 2024, 12:06
Reviewer Update
I've logged a complaint as stated in my initial review and Rain said they will deal with this, therefore I have nothing to say to you.
Easton-Berry Collections
Easton-Berry Collections's reply12 Jan 2024, 12:40
Official
Good day Gcinokwakhe,

Thank you for your response.

Please note we will liaise with Rain in respect of your account.

Kind Regards
Maheshree
Easton Berry Collections Team
GD
Gcinokwakhe D's update12 Jan 2024, 13:06
Reviewer Update
That's what you should have done from the get-go.
Easton-Berry Collections
Easton-Berry Collections's reply12 Jan 2024, 13:29
Official
Good day Gcinokwakhe,

Thank you for your response,
Please allow us time to investigate the matter.
We will provide an update accordingly.

Kind Regards
Maheshree
Easton Berry Collections Team
GD
Gcinokwakhe D's update12 Jan 2024, 13:41
Reviewer Update
This is what Rain just sent to me:

Hi Gcinokwakhe please note that we have deleted your rain profile and there will be no further billing, Instructions have been sent to our collections agency to remove and refrain from contacting you please note process will take up to 7 working days to be finalised.

Thanks, rain.



Easton-Berry Collections
Easton-Berry Collections's reply12 Jan 2024, 14:33
Official
Good day Gcinokwakhe,

Thank you for feedback which is noted.
We are checking our systems for client instruction and will confirm once closure instruction is receipted.
Please note client has mentioned a time frame for process to be complete, however we will aspire to resolve soonest.

Kind Regards
Maheshree
Easton Berry Collections Team
Easton-Berry Collections
Easton-Berry Collections's reply31 Jan 2024, 14:26
Official
Good day Gcinokwakhe,

Trust you are well.

Please note we have received closure instruction from client.
We confirm your account has been closed on our system and matter resolved herein.

Kind Regards
Maheshree
Easton Berry Collections Team