Hellopeter
Share Your Experience
KL
Ketsi L

1 reviews | Active since Oct 2014

13 Mar 2024, 08:40

Easton-Berry failing to refund me

I have been harassed by these collectors for my Sanlam loan and they even listed me ; they claim to have not been receiving payment from me. My Debt counsellor have been paying them on time and it sometimes took the collectors 1 to 3 months to trace the payments. Now the account has been paid up and they owe me payments which were made in September, October and February which they claim cannot be traced despite being provided with proof of payment and the reference numbers.

I lost a potential job at ABSA because of the listing and I need my refund back as well as a paid up letter for my account. I also need an apology letter from them for the hardship they have caused me.

0
Replies (8)
Easton-Berry Collections
Easton-Berry Collections's reply13 Mar 2024, 09:25
Official
Good day Ketsi,

Thank you for your inquiry.

Please note we have escalated the matter to the team for investigation.
Kindly be advised feedback will be provided accordingly.

Kind Regards
Maheshree
Easton Berry Collections Team
KL
Ketsi L's update22 Mar 2024, 10:28
Reviewer Update
I still didn't get all my money back and the paid up letter; mind you these amounts were paid during end of September 2023 and October 2023. It is almost 6 months and the made payments cannot be traced?
Easton-Berry Collections
Easton-Berry Collections's reply22 Mar 2024, 11:02
Official
Good day Ketsi,

Hope you are well.

Please note as advised previously:
Sanlam Account was handed over to our office for debt recovery on behalf of Sanlam since 20.08.2021.
Please note our system reflects receipt of payments since 13.09.2021, however these payments were made to Consumer Friend and had to be transferred to Easton Berry Collections hence the delay in allocation.
In respect of refunds requested for payments made September 2023 and October 2023, we advise these payments have been app**** to your account. 
As per our system we confirm last payment has been receipted on 22.02.2024 however did not settle the account balance.
We advise your account was not settled with our office and there was no credit due on our system.
 
Our system reflects the account has been withdrawn from our office on reference DAPC04975 since 28.02.2024.
We acknowledge payment made on 01 March 2024 to Consumer Friend for an amount of R 1 204.98 has been refunded on 14.03.2024 as per client instruction.

We are inquiring with client regarding the paid up letter and will revert to you soonest.

Kind Regards
Maheshree
Easton Berry Collections Team
KL
Ketsi L's update22 Mar 2024, 11:17
Reviewer Update
I'm afraid, I don't agree with you. Go check the statements vs proof of payment; you will notice that the 2 payments for end of September and October 2023 are missing. What you say to me her and on the emails are not the same story and when will I get my paid up letter?
KL
Ketsi L's update22 Mar 2024, 11:22
Reviewer Update
If you claim the end of September and end of October 2023 were paid; why did your offices kept on calling me that I owe those months? Please be honest and refund my money back, you also need to issue an apology letter to be for all this mess; you actually demanded money to me while I actually made payments on time; it was never my fault that your office failed to allocate payments accordingly!
Easton-Berry Collections
Easton-Berry Collections's reply22 Mar 2024, 12:02
Official
Good day Ketsi,

Thank you for your responses which are noted.
Please note the same inquiries have been directed to our finance team for clarity.

We will revert feedback once received.

Kind Regards
Maheshree
Easton Berry Collections Team
KL
Ketsi L's update03 Apr 2024, 11:48
Reviewer Update
No refund yet and my emails are not being rep**** to. I need my refund urgently; you have proof of payments made in September and October 2023; this is long overdue now!
Easton-Berry Collections
Easton-Berry Collections's reply03 Apr 2024, 12:43
Official
Good day Ketsi,

Apologies for the delay.

Please note we are not in receipt of feedback from our finance team.
Kindly be advised an urgent follow-up has been escalated to the team.

We will advise feedback soonest.

Kind Regards
Maheshree
Easton Berry Collections Team