Hellopeter
Share Your Experience
NK
Nwabisa K

1 reviews | Active since Nov 2023

27 Nov 2023, 08:58

Easton Berry ,Dont want to issue paid up letter!

These people are a nightmare,The mental breakdown ,im about to have because of you. I WANT MY PAID UP LETTER. I paid the money just send me my **** paid up letter from 07 Nov i have been doing back and forth with these people ,sending emails,calling with own freaken airtime do you guyz even care nje.bad service at its maximum.!!!!!!! If you have an account handed to them its pointless settling it as it will still put your life on hold and they dont care period.......wish there was an option to not give a star at all

0
Replies (6)
Easton-Berry Collections
Easton-Berry Collections's reply27 Nov 2023, 09:43
Official
Good day Nwabisa,

Thank you for your inquiry.

Please note the team are in the process of obtaining paid up confirmation from the credit provider.
Kindly be advised your request has been escalated for urgent feedback.

We will provide a progress update to you accordingly.

Kind Regards
Maheshree
Easton Berry Collections Team
NK
Nwabisa K's update27 Nov 2023, 10:06
Reviewer Update
i Dont get this ,you guyz told me about 14 days,now that it lapsed you starting a new excuse,I want my letter no later than end of business day.The way im so sick and tired of having to dig for feedback through your call centre.And rest assured il hear nothing from you until i phone in again and be sent around.i dont wana mention emails you totally ignored.were you not required to obtain this so called confirmation through out this whole period.what were you doing.i did say that from last week send me directly to the person who is supposed to issue my letter....
Easton-Berry Collections
Easton-Berry Collections's reply27 Nov 2023, 10:30
Official
Good day Nwabisa,

We apologize for the delay.

Please note we understand your frustration and will do our best to assist.
Kindly be advised we are awaiting feedback from the credit provider.

Further note your matter is being treated with the utmost priority.

Kind Regards
Maheshree
Easton Berry Collections Team
Easton-Berry Collections
Easton-Berry Collections's reply27 Nov 2023, 11:48
Official
Good day Nwabisa,

Please note we have obtained confirmation and advise your account is indeed settled.
Kindly be advised paid up letter has been issued accordingly.

We confirm inquiry has been resolved herein.

Kind Regards
Maheshree
Easton Berry Collections Team
NK
Nwabisa K's update27 Nov 2023, 11:56
Reviewer Update
Thank you!!! Received
Easton-Berry Collections
Easton-Berry Collections's reply27 Nov 2023, 12:16
Official
Good day Nwabisa,

Thank you for your response.
We are glad to have resolved your matter.

Have a great day further.

Kind Regards
Maheshree