AD
Anneri D
1 reviews | Active since Apr 2013
08 Oct 2021, 11:28
Easton Berry - Contact Numbers Not Working
I have been trying to get hold of this company forever.
None of the contact numbers on the website is working. Also sent mails no reply!!!
How can they take money every month but you cant get hold of them. Phoned the creditor they are collecting for but they also dont have any other contact numbers.
Please can someone from this collection company contact me urgently as this is unacceptable. I also see that I am not the only one that is complaining about this.
Helpful (0)
Replies (3)0
Replies (3)
Easton-Berry Collections's replyOfficial
08 Oct 2021, 12:04Good day Annerie
We trust you are well and have arranged for agent to get hold of you in terms of the complaint logged that pertains to only you. You should receive a call within the next 10 minutes and hopefully this will address any concerns relating to your account with us.
Our team have been made aware of the telephone issue and our IT team are busy investigating the matter.
Kind Regards
Chantell Rousseau
The Easton Berry Collections Team
We trust you are well and have arranged for agent to get hold of you in terms of the complaint logged that pertains to only you. You should receive a call within the next 10 minutes and hopefully this will address any concerns relating to your account with us.
Our team have been made aware of the telephone issue and our IT team are busy investigating the matter.
Kind Regards
Chantell Rousseau
The Easton Berry Collections Team
Easton-Berry Collections's reply08 Oct 2021, 12:04
Official
Good day Annerie
We trust you are well and have arranged for agent to get hold of you in terms of the complaint logged that pertains to only you. You should receive a call within the next 10 minutes and hopefully this will address any concerns relating to your account with us.
Our team have been made aware of the telephone issue and our IT team are busy investigating the matter.
Kind Regards
Chantell Rousseau
The Easton Berry Collections Team
We trust you are well and have arranged for agent to get hold of you in terms of the complaint logged that pertains to only you. You should receive a call within the next 10 minutes and hopefully this will address any concerns relating to your account with us.
Our team have been made aware of the telephone issue and our IT team are busy investigating the matter.
Kind Regards
Chantell Rousseau
The Easton Berry Collections Team
AD
Anneri D's updateReviewer Update
08 Oct 2021, 12:22Hi Chantell
Thanks for the reply.
Glad your IT team are investigating the telephone matter, but surprised that this is being done now as lots of people have been complaining about the same thing for months now.
What would have been great is if you supply an alternative contact number in your message or if you contacted me yourself.
Thanks for the reply.
Glad your IT team are investigating the telephone matter, but surprised that this is being done now as lots of people have been complaining about the same thing for months now.
What would have been great is if you supply an alternative contact number in your message or if you contacted me yourself.
AD
Anneri D's update08 Oct 2021, 12:22
Reviewer Update
Hi Chantell
Thanks for the reply.
Glad your IT team are investigating the telephone matter, but surprised that this is being done now as lots of people have been complaining about the same thing for months now.
What would have been great is if you supply an alternative contact number in your message or if you contacted me yourself.
Thanks for the reply.
Glad your IT team are investigating the telephone matter, but surprised that this is being done now as lots of people have been complaining about the same thing for months now.
What would have been great is if you supply an alternative contact number in your message or if you contacted me yourself.
Easton-Berry Collections's replyOfficial
08 Oct 2021, 12:53Hi Anneri
We have noticed the telephone issue within the course of this week, which also relates to the complaints that have been coming in this week only.
Our team have been informed and have advised that the issue is being investigated. Technical issues normally is not something that is resolved overnight, however our team did promise they are doing their best to get on top of this matter.
By now an agent should have contacted you already and hopefully you could be assisted according to the query on your account. You are always welcome to escalate any mater to our complaints department who will be happy to assist. An email has also been directed to you, whereby you can raise any future concerns.
Unfortunately, this platform does not allow for us to reflect alternative contact numbers as it would not be visible in the message being sent.
Best Regards to you
Chantell Rousseau
The Easton Berry Collections Team
We have noticed the telephone issue within the course of this week, which also relates to the complaints that have been coming in this week only.
Our team have been informed and have advised that the issue is being investigated. Technical issues normally is not something that is resolved overnight, however our team did promise they are doing their best to get on top of this matter.
By now an agent should have contacted you already and hopefully you could be assisted according to the query on your account. You are always welcome to escalate any mater to our complaints department who will be happy to assist. An email has also been directed to you, whereby you can raise any future concerns.
Unfortunately, this platform does not allow for us to reflect alternative contact numbers as it would not be visible in the message being sent.
Best Regards to you
Chantell Rousseau
The Easton Berry Collections Team
Easton-Berry Collections's reply08 Oct 2021, 12:53
Official
Hi Anneri
We have noticed the telephone issue within the course of this week, which also relates to the complaints that have been coming in this week only.
Our team have been informed and have advised that the issue is being investigated. Technical issues normally is not something that is resolved overnight, however our team did promise they are doing their best to get on top of this matter.
By now an agent should have contacted you already and hopefully you could be assisted according to the query on your account. You are always welcome to escalate any mater to our complaints department who will be happy to assist. An email has also been directed to you, whereby you can raise any future concerns.
Unfortunately, this platform does not allow for us to reflect alternative contact numbers as it would not be visible in the message being sent.
Best Regards to you
Chantell Rousseau
The Easton Berry Collections Team
We have noticed the telephone issue within the course of this week, which also relates to the complaints that have been coming in this week only.
Our team have been informed and have advised that the issue is being investigated. Technical issues normally is not something that is resolved overnight, however our team did promise they are doing their best to get on top of this matter.
By now an agent should have contacted you already and hopefully you could be assisted according to the query on your account. You are always welcome to escalate any mater to our complaints department who will be happy to assist. An email has also been directed to you, whereby you can raise any future concerns.
Unfortunately, this platform does not allow for us to reflect alternative contact numbers as it would not be visible in the message being sent.
Best Regards to you
Chantell Rousseau
The Easton Berry Collections Team