JR
James R
1 reviews | Active since Jan 2018
02 Nov 2020, 15:35
Easton-Berry Collections - Truworths Account Settlement Letter
I have paid up my Truworths account since 29 September 2020 and still awaiting for settlement letter to date, when i call i am always been told to expect it in the next 3 working days which never been sent. I have also sent several follow-up emails which are never attended to, today one of their consultant hanged up my call without returning a call back.
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Replies (3)
Easton-Berry Collections's replyOfficial
02 Nov 2020, 19:11Good day James R
Your complaint logged we acknowledge and advise the write off request was referred to the creditor Truworths in terms of the discounted settlement offered to you. They will be writing off the discounted portion in order for the account to reflect zero on their side as well.
The reason the team have not yet sent the letter to you, is because they were awaiting for the write off to be processed. We have also issued your paid up letter as per request.
Kind Regards
The Easton Berry Collections Team
Your complaint logged we acknowledge and advise the write off request was referred to the creditor Truworths in terms of the discounted settlement offered to you. They will be writing off the discounted portion in order for the account to reflect zero on their side as well.
The reason the team have not yet sent the letter to you, is because they were awaiting for the write off to be processed. We have also issued your paid up letter as per request.
Kind Regards
The Easton Berry Collections Team
Easton-Berry Collections's reply02 Nov 2020, 19:11
Official
Good day James R
Your complaint logged we acknowledge and advise the write off request was referred to the creditor Truworths in terms of the discounted settlement offered to you. They will be writing off the discounted portion in order for the account to reflect zero on their side as well.
The reason the team have not yet sent the letter to you, is because they were awaiting for the write off to be processed. We have also issued your paid up letter as per request.
Kind Regards
The Easton Berry Collections Team
Your complaint logged we acknowledge and advise the write off request was referred to the creditor Truworths in terms of the discounted settlement offered to you. They will be writing off the discounted portion in order for the account to reflect zero on their side as well.
The reason the team have not yet sent the letter to you, is because they were awaiting for the write off to be processed. We have also issued your paid up letter as per request.
Kind Regards
The Easton Berry Collections Team
JR
James R's updateReviewer Update
02 Nov 2020, 20:23Paid up letter received, thanks to Hellopeter.
Please advise when will the outstanding balance be written off and ITC be updated to show account closed?
Please advise when will the outstanding balance be written off and ITC be updated to show account closed?
JR
James R's update02 Nov 2020, 20:23
Reviewer Update
Paid up letter received, thanks to Hellopeter.
Please advise when will the outstanding balance be written off and ITC be updated to show account closed?
Please advise when will the outstanding balance be written off and ITC be updated to show account closed?
Easton-Berry Collections's replyOfficial
08 Jun 2021, 00:14This matter was resolved 02.11.2020.
Easton-Berry Collections's reply08 Jun 2021, 00:14
Official
This matter was resolved 02.11.2020.