Easton-Berry Collections frustration

Item: Easton-Berry Collections
Rating: 1
Author: Jason P

After receiving settlement letter, I am still asked to contact Core Connect whom I have been trying to contact for the last few weeks and whom I have had no business in the past... At this stage I am truly frustrated that nobody has tried to contact me directly... This is very annoying as my credit profile cannot be updated due to this lack of administration professional...

Helpful (0)

Replies (2)

Easton-Berry Collections's replyOfficial

13 Aug 2024, 08:07

Good day Jason P,

Thank you for inquiry.
Please note our system reflects your account has been settled.
We acknowledge you require assistance with a credit bureau update and advise an inquiry has been directed to the team.

Kindly be advised feedback will be provided shortly on the turn around time frame.

Kind Regards
Maheshree
Easton Berry Collections Team

Easton-Berry Collections's reply13 Aug 2024, 08:07

Official

Easton-Berry Collections's replyOfficial

14 Aug 2024, 12:21

Good day Jason P,

Please note the account is indeed settled.

We acknowledge your credit profile has not been updated and advise an update request has been escalated to the credit provider in this regard.

Kindly be advised the turn around time frame for the credit bureau updates is 21 to 30 working days.

You are encouraged to allow the time frame to lapse before checking your credit profile.

We confirm inquiry herein is resolved.

Kind Regards
Maheshree
Easton-Berry Collections Team

Easton-Berry Collections's reply14 Aug 2024, 12:21