MK
Mariette K
1 reviews | Active since Sept 2019
21 Dec 2023, 10:32
Easton berry collections bad customer service
They keep on phoning me during business hours and I work can't answer!! Can you give me a email address then we can communicate via email or a whatsapp number. I have canceled my rain account in July 2021, they deducted R468 off my account that time via debit order and now I still owe them apparently R468 which I started to pay off I can't pay this month so stop phoning me during business hours give me an email address to communicate or email me at ***
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Replies (2)0
Replies (2)
Easton-Berry Collections's replyOfficial
21 Dec 2023, 12:17Dear Mariette
Hope you well,
Our team have arranged for an email to be directed to you offline with the email address details for our arrangement department.
On any profile where there is no fixed payment arrangement established or finalized as yet on the system, the system does prompt for an agent to call out the consumers to establish one. Once a fixed payment arrangement is concluded and payments commenced accordingly, no calls are made.
We have advised the agent to assist you via email regarding the above.
Best Regards
Chantell
The Easton Berry Collections Team
Hope you well,
Our team have arranged for an email to be directed to you offline with the email address details for our arrangement department.
On any profile where there is no fixed payment arrangement established or finalized as yet on the system, the system does prompt for an agent to call out the consumers to establish one. Once a fixed payment arrangement is concluded and payments commenced accordingly, no calls are made.
We have advised the agent to assist you via email regarding the above.
Best Regards
Chantell
The Easton Berry Collections Team
Easton-Berry Collections's reply21 Dec 2023, 12:17
Official
Dear Mariette
Hope you well,
Our team have arranged for an email to be directed to you offline with the email address details for our arrangement department.
On any profile where there is no fixed payment arrangement established or finalized as yet on the system, the system does prompt for an agent to call out the consumers to establish one. Once a fixed payment arrangement is concluded and payments commenced accordingly, no calls are made.
We have advised the agent to assist you via email regarding the above.
Best Regards
Chantell
The Easton Berry Collections Team
Hope you well,
Our team have arranged for an email to be directed to you offline with the email address details for our arrangement department.
On any profile where there is no fixed payment arrangement established or finalized as yet on the system, the system does prompt for an agent to call out the consumers to establish one. Once a fixed payment arrangement is concluded and payments commenced accordingly, no calls are made.
We have advised the agent to assist you via email regarding the above.
Best Regards
Chantell
The Easton Berry Collections Team
Easton-Berry Collections's replyOfficial
28 Dec 2023, 10:17Dear Mariette
We hope you are doing well and thank you for concluding the arrangement.
Our team has noted the complaint as resolved on our end.
Best Regards
Chantell
The Easton Berry Collections Team
We hope you are doing well and thank you for concluding the arrangement.
Our team has noted the complaint as resolved on our end.
Best Regards
Chantell
The Easton Berry Collections Team
Easton-Berry Collections's reply28 Dec 2023, 10:17
Official
Dear Mariette
We hope you are doing well and thank you for concluding the arrangement.
Our team has noted the complaint as resolved on our end.
Best Regards
Chantell
The Easton Berry Collections Team
We hope you are doing well and thank you for concluding the arrangement.
Our team has noted the complaint as resolved on our end.
Best Regards
Chantell
The Easton Berry Collections Team