Eason-Berry Collections Poor Customer Experience

I spoke to an agent yesterday, who was quick to tell me an amount I owed, but at the same time confirmed having received 2 payments. This isnt a good experience for anyone, its worse when your agents dont do the necessary checks. I requested a statement via email. She confirmed my email details, and advised it would be sent in 2 hours. I am yet to receive this. I need a statement / payment history for my account. I tried to get other contact info for you guys, and couldn't find anything. I attempted to call, and it always says high call volumes and never actually gets me through to anyone.