PN
Prudence N
1 reviews | Active since Mar 2020
13 May 2020, 09:40
Disappointed and angry
So I had an account for capfin with this provider I have since settled the account. I need a paid up letter from them they have all of a sudden disappeared as their call center is shut down and was advised to send email which I did over a period of a month with no luck. Does a person ever get what we pay for or it’s all a ****.
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Easton-Berry Collections's replyOfficial
13 May 2020, 10:36Good day Prudence N
We refer to your complaint and confirm your Capfin account is indeed settled in full on our system.
Our offices confirm that we have not shut down, however due to the current lockdown restrictions, our staff are still operating remotely in this regard and we appreciate your patience.
We have traced your email request for 08 May 2020 and have responded with your paid up letter.
Best Regards
The Easton Berry Collections Team
We refer to your complaint and confirm your Capfin account is indeed settled in full on our system.
Our offices confirm that we have not shut down, however due to the current lockdown restrictions, our staff are still operating remotely in this regard and we appreciate your patience.
We have traced your email request for 08 May 2020 and have responded with your paid up letter.
Best Regards
The Easton Berry Collections Team
Easton-Berry Collections's reply13 May 2020, 10:36
Official
Good day Prudence N
We refer to your complaint and confirm your Capfin account is indeed settled in full on our system.
Our offices confirm that we have not shut down, however due to the current lockdown restrictions, our staff are still operating remotely in this regard and we appreciate your patience.
We have traced your email request for 08 May 2020 and have responded with your paid up letter.
Best Regards
The Easton Berry Collections Team
We refer to your complaint and confirm your Capfin account is indeed settled in full on our system.
Our offices confirm that we have not shut down, however due to the current lockdown restrictions, our staff are still operating remotely in this regard and we appreciate your patience.
We have traced your email request for 08 May 2020 and have responded with your paid up letter.
Best Regards
The Easton Berry Collections Team