TN
Tinyiko N
1 reviews | Active since May 2024
01 May 2024, 02:01
Capfin and Easton berry
I have been paying for my capfin loan via Easton berry for 11 months now but my credit report have not changed and I have been sending them emails on the updates with no luck they keep on deducting the money ever since and I don't know if I'm still supposed to be paying or what because capfin stopped deducting and referred me to them but they don't update me at all I need help on what to do now because I can't keep on paying even though I have settled
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Replies (2)
Easton-Berry Collections's replyOfficial
01 May 2024, 16:39Dear Tinyiko N
We refer to your complaint logged which is well received.
Our team will investigate your profile and supply feedback soonest.
Best Regards
Chantell
The Easton Berry Collections Team
We refer to your complaint logged which is well received.
Our team will investigate your profile and supply feedback soonest.
Best Regards
Chantell
The Easton Berry Collections Team
Easton-Berry Collections's reply01 May 2024, 16:39
Official
Dear Tinyiko N
We refer to your complaint logged which is well received.
Our team will investigate your profile and supply feedback soonest.
Best Regards
Chantell
The Easton Berry Collections Team
We refer to your complaint logged which is well received.
Our team will investigate your profile and supply feedback soonest.
Best Regards
Chantell
The Easton Berry Collections Team
Easton-Berry Collections's replyOfficial
02 May 2024, 11:31Good day Ms Tinyiko Ngobeni,
Trust you are well.
We kindly refer to inquiry logged herein and advise a detailed email has been directed to you with clarity on your concerns.
Please note the above-mentioned account has been handed over to our office for debt recovery on behalf of Capfin.
- In respect of handover the account has been administered as per the Debt Collectors Act 114 of 1998 hence subjected to fees.
- We advise our system reflects the account is not settled at present.
- Our system does not dispense monthly statements however these may be requested from the team via contact details provided.
- We have provided a current account statement via email a while ago.
- In terms of your credit profile, we advise the credit provider is obligated to report to the credit bureau in respect of contractual obligation.
- In light of the above, we conclude the credit bureau update will only be done once the account is settled.
- In respect of handover the account has been administered as per the Debt Collectors Act 114 of 1998 hence subjected to fees.
- We advise our system reflects the account is not settled at present.
- Our system does not dispense monthly statements however these may be requested from the team via contact details provided.
- We have provided a current account statement via email a while ago.
- In terms of your credit profile, we advise the credit provider is obligated to report to the credit bureau in respect of contractual obligation.
- In light of the above, we conclude the credit bureau update will only be done once the account is settled.
We conclude your inquiry herein is resolved.
Kind Regards
Maheshree
Easton Berry Collections Team
Easton-Berry Collections's reply02 May 2024, 11:31
Official
Good day Ms Tinyiko Ngobeni,
Trust you are well.
We kindly refer to inquiry logged herein and advise a detailed email has been directed to you with clarity on your concerns.
Please note the above-mentioned account has been handed over to our office for debt recovery on behalf of Capfin.
- In respect of handover the account has been administered as per the Debt Collectors Act 114 of 1998 hence subjected to fees.
- We advise our system reflects the account is not settled at present.
- Our system does not dispense monthly statements however these may be requested from the team via contact details provided.
- We have provided a current account statement via email a while ago.
- In terms of your credit profile, we advise the credit provider is obligated to report to the credit bureau in respect of contractual obligation.
- In light of the above, we conclude the credit bureau update will only be done once the account is settled.
- In respect of handover the account has been administered as per the Debt Collectors Act 114 of 1998 hence subjected to fees.
- We advise our system reflects the account is not settled at present.
- Our system does not dispense monthly statements however these may be requested from the team via contact details provided.
- We have provided a current account statement via email a while ago.
- In terms of your credit profile, we advise the credit provider is obligated to report to the credit bureau in respect of contractual obligation.
- In light of the above, we conclude the credit bureau update will only be done once the account is settled.
We conclude your inquiry herein is resolved.
Kind Regards
Maheshree
Easton Berry Collections Team