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JOSEPH N

1 reviews | Active since Feb 2012

30 Mar 2023, 15:31

Calling Consumer a **** POOR SERVICE

Just received a call from a Mr Gumbi from Easton Berry Collections regarding my Old Mutual account. I was now requested to submit documentation stating that I am unemployed. These documents was already submitted. Mr Gumbi explained that I am not being honest when I said I already submitted the documents which means he called me a ****.

This is really uncalled for from this agent to call me a ****. I have also raised this with the Financial Ombudsman that Easton Berry are calling consumers ****s.

For this I want this account to WRITTEN OFF immediately and I want an apology letter as now I will not make payment as he violated my consumer rights. Furthermore when requesting to speak to a manager the manager was or is always in a meeting or not available.

I hope the CEO of Easton Berry Collections read this review as he would need to train his workers properly on how to do collections and have proper communication and people skills.

0
Replies (5)
Easton-Berry Collections
Easton-Berry Collections's reply30 Mar 2023, 16:00
Official
Good day Mr Joseph

We confirm receipt of your complaint.

Please note the matter will be investigated and feedback provided accordingly.

Kind Regards
Maheshree
Easton Berry Collections Team
Easton-Berry Collections
Easton-Berry Collections's reply05 Apr 2023, 09:46
Official
Good day Mr Joseph

Please be advised we have directed an email to your offline requesting your documents to further assist however are not in receipt of a response.
We kindly request you to kindly respond to enable us to assist.

Kind Regards
Maheshree
Easton Berry Collections Team
Easton-Berry Collections
Easton-Berry Collections's reply11 Apr 2023, 12:50
Official
Good day Mr Joseph Trust you are well, Please note we have still not received a response from you regarding your unemployment documents.Kindly be advised we have attempted to contact you telephonically to obtain the same, with no avail. We advise unfortunately calls will continue in attempt to secure a payment arrangement, as the system does not recognize any current fixed arrangement at present. The matter is regarded as resolved from our side.

Kind Regards
Maheshree
Easton Berry Collections Team
JN
JOSEPH N's update11 Apr 2023, 13:06
Reviewer Update
I have emailed a letter now.
Also you have not addressed the issue as the agent called me the consumer a ****.

For this statement I want the debt to WRITTEN OFF immediately and the book closed
Easton-Berry Collections
Easton-Berry Collections's reply11 Apr 2023, 14:30
Official
Good day Mr Joseph

Thank you for the documents supp****, which has been uploaded.
We do apologize on behalf of Mr Gumbi for the misunderstanding between you two, however are unable to write off the account balance.

We acknowledge your unemployment status however you are still liable for payment.
Kindly note we will direct an email to you shortly for an affordable minimum payment arrangement.

Kind Regards
Maheshree
Easton Berry Collections Team