Blood Suckers!!!!!!!!!!!!!!!

I am absolutely appalled by the shocking customer service. My account was handed over after I hit financial difficulties. After a long time I was finally able to payment my outstanding amount in full. I called in and asked what my outstanding balance was, then was given an amount and I paid said amount on that same day, less than an hour after the call. That Friday I wake up to an sms stating I had not paid my promised amount (I paid full outstanding balance the 1st March 2019 and this sms came on the 7th March). On calling again I was told that my payment was not yet picked up on the system and could I please send proof of payment. Which in fact I did. They acknowledged receipt of proof of payment. I was told that the Supervisor would call me back to give me feedback. I call again on the 11th March 2019, and I get told that they have picked up my payment, but I know had outstanding fees payable. Call centre operations such as this need to inform clients how their system works. Generally when someone asks for a full outstanding balance they mean they want to pay it and get it over and done with. No one stated I needed a settlement letter first (this is not something I am used to having to go through) then I could make payment etc. The blame always get passed on to the customer/client. EXPLAIN THINGS CLEARLY STRAIGHT FROM THE START! Don't give people the run around. If you are not sure of what the client is saying then clarify! Just like me, they might not know the procedures. I was not offered a discounted amount and had to pay interest on top of the outstanding balance I was given. Now I have been told that I will not get a paid up letter. WTAF!!!!!