Bad services

I settled my Truworths account in 2016 and cannot locate the paid up letter that was sent to me. I called in earlier and was told that the customer care centre does not have access to the records and only the Supervisor, Ms Wendy Nkomo can assist with that. I was also told that she is currently out for lunch and that I should call after 13:15. At 13:22 I made the call and the phone cut off with 3 consultants trying o put me through to Ms Wendy. I called again and was told she is currently on lunch and will only be back at 14:00. I then opted for the email, requesting that you please assist with the paid up letter for the account settled in 2016.

I have been calling throughout the day as I was advised to speak to Ms Wendy Nkomo with no luck. Each time I call Ill be asked for my name and what is it in concern with and then told that they are putting me through to her...then the phone cuts off. It is really frustrating for me as I need the letter for an urgent matter regarding my life. the "supervisor" Wendy Nkomo seems to be very much committed to her work that she cant take her calls or do a call back as promised.