Bad Service, want to take money, not help you back

<p>I have been dealing with Easton Berry since Aug when my mom fell ill with a brain Tumor and I had to handle her accounts. I have been waiting since Aug 2016 for a paid up letter in which I have phoned each week, almost each day asking for this letter, evert time I phone or email, I get told "I'm sending it now", after waiting a few hours I phone again, then the excuse is "It take more than an hour, I will resend". It has been more than 3 months, I have to deal with my mom sickness and this company that it up to no good. When it comes to collecting money you jump at it, now when you have to do your job I wait more than three months. I am shocked !!!!!</p>