Bad Service from Wendy Nkomo Easton Berry TFG Campaign

Out of all the collection companies, i think this company is the worst ive ever had to deal with. I have been charged sms fees and email fees for notifications i havent recieved. all i wanted was to know why i was still being charged even after paying my account.I sent an email requesting a statement of my account since i have started paying 3 months ago but didn't get any response, so two hours later i called the call centre for assistance since i couldn't get it via email. I spoke to Thandile Bhengu who gladly sent me my balance sheet, she then couldn't give the answers i wanted and then requested to speak to her team leader or manager, she transferred me to Wendy Nkomo. Wendy Nkomo is the Rudest person iv ever dealt with. She didnt feel the need to explain anything to me and all she could do was tell me that they have processes they follow.

My concern here is how she (Wendy Nkomo) deals with customers, its inappropriate which makes it difficult for us(customers) to work with Easton Berry, If required, Kindly arrange necessary training for her. I am going to expose her unprofessional and inappropriate attitude everywhere i can.