BAD SERVICE EATON BERRY

My account was hacked and I could not pay my 2 loans. After numerous emails and calls to CAPFIN and SANLAM they refused to help. I was handed over to EATON BERRY Collections. I made arrangements to pay my accounts and pay more than I should. I have not skip a payment, but yesterday I received a final demand that my account is in arrears from EATON BERRY. When I phoned they could not tell me why this happened. I was supposed to gat a SMS with the person's contact details to understand why I got his letter. Meloshini (Supervisor or manager) does not even bother reading her emails. I think this is shocking. I'm also going to contact Direct Axis and speak to them, if they will be so knd as to answer their phones or emails