Bad Record even after settling account

So Easton berry is quick to call when demanding payment but lack the ability to update records when accounts have been settled. I've been listed for R145 which I don't understand why. My account was settled in April already and 3months later I have this dark cloud hanging over me because of your careless mistakes. Do people even work at your call centre cause nobody seems to answer the phones at all??? Please update my record and send me settlement letter.