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NvdM
Nadine van der Merwe

1 reviews | Active since Sept 2022

28 Mar 2025, 16:07

Bad experience

My accounts was handed over to easton berry/core collect.

I have settled my one account February 2025. I paid R500 in the other account, which my amount was R1700 something as also asked for a settlement amount, so i decided not to settle it anymore and just pay R500 until it is finished, yesterday I called them to find out how much I still owe them, then they confirmed that all my accounts are handed over to another agency. I called the company and they said that it is handed over to Easton Berry, they even called them to find out what is happening, I held the line and then the RCS Lady said that they closed my account by error. Today i called core connect again as the lady kept on calling me and singing on the phone and talk to employees and ignoring me while im trying to talk, they confirmed that I still owe R1600 something after i paid the R500. I am also still waiting for my paid up letter for the account i settled and its been a month. I asked for recordings (as they record) and they just refuse to give it.

0
Replies (12)
Easton-Berry Collections
Easton-Berry Collections's reply31 Mar 2025, 08:54
Official
Good day Nadine,

Thank you for affording us the opportunity to assist.
Please note an email will be directed to you shortly regarding details on your accounts.

Kind Regards
Maheshree
Easton-Berry Collections Team
Easton-Berry Collections
Easton-Berry Collections's reply31 Mar 2025, 09:42
Official
Good day Nadine,

Please note an email has been issued as advised.
We confirm paid-up letter has been issued for the account that is settled.
Kindly be advised account statement has been issued on the outstanding account.

We conclude all accounts are administered in accordance with the Debt Collectors Act 114 of 1998 hence subjected to fees in this regard.

Kind Regards
Maheshree
Easton-Berry Collections Team
NvdM
Nadine van der Merwe's update31 Mar 2025, 10:14
Reviewer Update
Good day EASTON BERRIES

Thank you so much for all my documents.

I would like to know. Are you also going to charge me for reporting you on Hello Peter? So every phone call I make (using my own airtime and minutes that I buy) you charge me? I didn't tell you guys to send me any messages... or did I.

That is why my account went High again, because you charge me for my own money...

I don't think that is fair

Thank you

Easton-Berry Collections
Easton-Berry Collections's reply31 Mar 2025, 10:20
Official
Good day Ms Nadine,

Thank you for the response.
Please note we do not charge for hellopeter inquiries.
Kindly be advised as per the Debt Collectors Act 114 of 1998, the account is subjected to the following charges:
  • Interest
  • Collection Commission
  • Outstanding Commission (foreseeable form of collection commission).
  • Communication Charges for necessary messages, calls and emails directed to you in the interest of debt recovery, as well as incoming calls.

You are encouraged to contact our office to setup a debit order payment arrangement as this will assist in limiting the communication costs app**** to the account.

Kind Regards
Maheshree
Easton-Berry Collections Team
NvdM
Nadine van der Merwe's update31 Mar 2025, 10:53
Reviewer Update
I will call when i have enough money to call you (So that i can be extra charged)

You guys are supposed to help people paying their debts, but instead you are increasing it, because you dont get enough money to call the clients. So that is why you charge even the clients when they call you. I have never heard about it, not even with my vodacom account
Easton-Berry Collections
Easton-Berry Collections's reply31 Mar 2025, 10:56
Official
Good day Ms Nadine,

Your response is noted.
In the interest of resolving your matter, we will arrange for an agent to contact you to discuss payments.

Kind Regards
Maheshree
Easton-Berry Collections Team
NvdM
Nadine van der Merwe's update31 Mar 2025, 10:58
Reviewer Update
So that you can charge me again?? 🤣🤣

Im not going to pick it up.

Thank you.
Easton-Berry Collections
Easton-Berry Collections's reply31 Mar 2025, 11:01
Official
Good day Ms Nadine,

Thank you for response.
Please note in terms of handover and your original credit agreement with the credit provider, you are liable for the account balance inclusive of costs.
We advise your account currently does not have a payment arrangement hence communication will be regularly directed to you in attempt of concluding payment arrangements.

You are encouraged to please co-operate with our agents and discuss payment arrangements to avoid unnecessary charges.

Kind Regards
Maheshree
Easton-Berry Collections Team
NvdM
Nadine van der Merwe's update31 Mar 2025, 11:05
Reviewer Update
I didn't say that i am not going to pay. If you can check on the system, i pay myself. I have your bank details. I made a payment on friday, so you will receive it soon. In that case i will pay what i can
Easton-Berry Collections
Easton-Berry Collections's reply31 Mar 2025, 11:16
Official
Good day Ms Nadine,
 
Thank you for response.
We confirm receipt of payment made 28 March 2025.
Kindly be advised an updated statement has been issued to you via email.
 
We acknowledge you are making payments without a payment arrangement and advise the account will be tracked with regular calls, emails and SMS’s directed to you to secure payment arrangement.
Please note our system does not automatically dispense statements however you may request these via email to keep track of your account.

Kind Regards
Maheshree
Easton-Berry Collections Team
NvdM
Nadine van der Merwe's update31 Mar 2025, 12:08
Reviewer Update
So if i cant pay R300 now, i need to call and make an arrangement and get charged because i cant pay that amount and use my own airtime to inform you. I will let you sent me a statement via email, but you will not get an answer over the phone, to charge R60 for your own call is not fair. I already pay so much money to load airtime, so i dont think its fair to that.
Easton-Berry Collections
Easton-Berry Collections's reply02 Apr 2025, 15:11
Official
Good day Ms Nadine,

Thank you for response.
Please note the call charges have been reviewed and feedback provided to you over email.

We confirm inquiry herein resolved.

Kind Regards
Maheshree
Easton-Berry Collections Team