PN
Phumla N
1 reviews | Active since Feb 2020
04 Oct 2023, 20:25
Bad experience
I'm honestly under the impression that the consultants at this company hates it when we get to pay off our accounts, they just make the experience miserable. I have recently paid off my Foschini account and it seems like no one understands that part. At this point I just want my paid up letter, so that I don't have to be in contact with them again.
Helpful (0)
Replies (3)0
Replies (3)
Easton-Berry Collections's replyOfficial
05 Oct 2023, 08:08Good day Phumla,
Trust you are well.
Please note your inquiry has been directed to our team for investigation.
Kindly be advised feedback will be provided accordingly.
Kind Regards
Maheshree
Easton Berry Collections Team
Trust you are well.
Please note your inquiry has been directed to our team for investigation.
Kindly be advised feedback will be provided accordingly.
Kind Regards
Maheshree
Easton Berry Collections Team
Easton-Berry Collections's reply05 Oct 2023, 08:08
Official
Good day Phumla,
Trust you are well.
Please note your inquiry has been directed to our team for investigation.
Kindly be advised feedback will be provided accordingly.
Kind Regards
Maheshree
Easton Berry Collections Team
Trust you are well.
Please note your inquiry has been directed to our team for investigation.
Kindly be advised feedback will be provided accordingly.
Kind Regards
Maheshree
Easton Berry Collections Team
PN
Phumla N's updateReviewer Update
10 Oct 2023, 16:49Good afternoon, just wanted to check how long will this investigation take and what exactly is being investigated?
I was told that Nondumiso, who is the supervisor needs to listen to the call that was made to me on the 27th of September and till this day no one has communicated with me, I even asked for the recording to be sent to me as well so that I can hear where there is a complication. Since calls are being recorded.
I need that paid up letter, so that I can move on please. I made payment on the 23rd of September and till this day I don't have a paid up letter, which usually takes less than 7 days to send.
What is happening?
I was told that Nondumiso, who is the supervisor needs to listen to the call that was made to me on the 27th of September and till this day no one has communicated with me, I even asked for the recording to be sent to me as well so that I can hear where there is a complication. Since calls are being recorded.
I need that paid up letter, so that I can move on please. I made payment on the 23rd of September and till this day I don't have a paid up letter, which usually takes less than 7 days to send.
What is happening?
PN
Phumla N's update10 Oct 2023, 16:49
Reviewer Update
Good afternoon, just wanted to check how long will this investigation take and what exactly is being investigated?
I was told that Nondumiso, who is the supervisor needs to listen to the call that was made to me on the 27th of September and till this day no one has communicated with me, I even asked for the recording to be sent to me as well so that I can hear where there is a complication. Since calls are being recorded.
I need that paid up letter, so that I can move on please. I made payment on the 23rd of September and till this day I don't have a paid up letter, which usually takes less than 7 days to send.
What is happening?
I was told that Nondumiso, who is the supervisor needs to listen to the call that was made to me on the 27th of September and till this day no one has communicated with me, I even asked for the recording to be sent to me as well so that I can hear where there is a complication. Since calls are being recorded.
I need that paid up letter, so that I can move on please. I made payment on the 23rd of September and till this day I don't have a paid up letter, which usually takes less than 7 days to send.
What is happening?
Easton-Berry Collections's replyOfficial
12 Oct 2023, 09:20Good day Phumla,
Trust you are well.
We apologize for the delay.
Please note the investigation has been concluded.
We confirm your account is indeed settled and paid up letter has been issued.
Kind Regards
Maheshree
Easton Berry Collections Team
Trust you are well.
We apologize for the delay.
Please note the investigation has been concluded.
We confirm your account is indeed settled and paid up letter has been issued.
Kind Regards
Maheshree
Easton Berry Collections Team
Easton-Berry Collections's reply12 Oct 2023, 09:20
Official
Good day Phumla,
Trust you are well.
We apologize for the delay.
Please note the investigation has been concluded.
We confirm your account is indeed settled and paid up letter has been issued.
Kind Regards
Maheshree
Easton Berry Collections Team
Trust you are well.
We apologize for the delay.
Please note the investigation has been concluded.
We confirm your account is indeed settled and paid up letter has been issued.
Kind Regards
Maheshree
Easton Berry Collections Team