ES
Enock S
1 reviews | Active since Jan 2020
02 Mar 2023, 06:23
staff who hang the call while i am talking
<div>its day 4 i am still waiting for my paid up letter they are refusing to send me the paid up letter. I explain to them that i have fully paid the account they have acknowledge it
They are taking me pillar to post yes they did reply on my emails with empty promise it is not difficult to write a letter. this company is worse
It is not wirthied to be appointed to deal with collection of debt because they look after their stomach with their unprofessional staff who have bad attitude they can eben hang the phone while you are talking
I have sent 4 emails no reply just to request a paid up letter</div>
Helpful (0)
Replies (6)0
Replies (6)
Easton-Berry Collections's replyOfficial
02 Mar 2023, 08:41Dear Enock
Hope you well,
As previously advised, the payment to settle was done within this week on Monday 27.02.2023. We confirm after it was received, it was posted on our system 28.02.2023.
In order for the paid up letter to be released, the payment need to first reflect with the credit provider as well. Pay over is in the process of taking place and once the payment reflects on the creditor side, can the letter be released.
Unfortunately, there is a timeframe involved before the letter is issued.
As advised previously, the team has escalated the matter to head office to determine if the release can be processed although pay over is not yet done.
Thank you for being so patient thus far.
Kind Regards
Chantell
The Easton Berry Collections Team
Hope you well,
As previously advised, the payment to settle was done within this week on Monday 27.02.2023. We confirm after it was received, it was posted on our system 28.02.2023.
In order for the paid up letter to be released, the payment need to first reflect with the credit provider as well. Pay over is in the process of taking place and once the payment reflects on the creditor side, can the letter be released.
Unfortunately, there is a timeframe involved before the letter is issued.
As advised previously, the team has escalated the matter to head office to determine if the release can be processed although pay over is not yet done.
Thank you for being so patient thus far.
Kind Regards
Chantell
The Easton Berry Collections Team
Easton-Berry Collections's reply02 Mar 2023, 08:41
Official
Dear Enock
Hope you well,
As previously advised, the payment to settle was done within this week on Monday 27.02.2023. We confirm after it was received, it was posted on our system 28.02.2023.
In order for the paid up letter to be released, the payment need to first reflect with the credit provider as well. Pay over is in the process of taking place and once the payment reflects on the creditor side, can the letter be released.
Unfortunately, there is a timeframe involved before the letter is issued.
As advised previously, the team has escalated the matter to head office to determine if the release can be processed although pay over is not yet done.
Thank you for being so patient thus far.
Kind Regards
Chantell
The Easton Berry Collections Team
Hope you well,
As previously advised, the payment to settle was done within this week on Monday 27.02.2023. We confirm after it was received, it was posted on our system 28.02.2023.
In order for the paid up letter to be released, the payment need to first reflect with the credit provider as well. Pay over is in the process of taking place and once the payment reflects on the creditor side, can the letter be released.
Unfortunately, there is a timeframe involved before the letter is issued.
As advised previously, the team has escalated the matter to head office to determine if the release can be processed although pay over is not yet done.
Thank you for being so patient thus far.
Kind Regards
Chantell
The Easton Berry Collections Team
ES
Enock S's updateReviewer Update
02 Mar 2023, 09:07Your time frame is it affecting my life than. Ones a pahmw t it is done it is your duty to offer me a paid up letter
Talk to your colleagues to do their work how long do i have to wait to get my letter it seems like you are just replying as you someone who don't have the right information
When you were looking for the no eye you were always making noise now you got the no hey therefore give me my letter i am tired of long emails from you with no solution
Talk to your colleagues to do their work how long do i have to wait to get my letter it seems like you are just replying as you someone who don't have the right information
When you were looking for the no eye you were always making noise now you got the no hey therefore give me my letter i am tired of long emails from you with no solution
ES
Enock S's update02 Mar 2023, 09:07
Reviewer Update
Your time frame is it affecting my life than. Ones a pahmw t it is done it is your duty to offer me a paid up letter
Talk to your colleagues to do their work how long do i have to wait to get my letter it seems like you are just replying as you someone who don't have the right information
When you were looking for the no eye you were always making noise now you got the no hey therefore give me my letter i am tired of long emails from you with no solution
Talk to your colleagues to do their work how long do i have to wait to get my letter it seems like you are just replying as you someone who don't have the right information
When you were looking for the no eye you were always making noise now you got the no hey therefore give me my letter i am tired of long emails from you with no solution
Easton-Berry Collections's replyOfficial
02 Mar 2023, 09:31Dear Sir
We understand your frustration and as advised before, we have reached out to head office.
Once we receive feedback, we will advise you immediately.
Best Regards
Chantell
The Easton Berry Collections Team
We understand your frustration and as advised before, we have reached out to head office.
Once we receive feedback, we will advise you immediately.
Best Regards
Chantell
The Easton Berry Collections Team
Easton-Berry Collections's reply02 Mar 2023, 09:31
Official
Dear Sir
We understand your frustration and as advised before, we have reached out to head office.
Once we receive feedback, we will advise you immediately.
Best Regards
Chantell
The Easton Berry Collections Team
We understand your frustration and as advised before, we have reached out to head office.
Once we receive feedback, we will advise you immediately.
Best Regards
Chantell
The Easton Berry Collections Team
Easton-Berry Collections's replyOfficial
02 Mar 2023, 10:05Dear Enock
Please note we have now received confirmation from head office and the letter is released.
We have issued the paid-up letter to your email offline.
Thanks for your patience with us.
Best Regards
Chantell
The Easton Berry Collections Team
Please note we have now received confirmation from head office and the letter is released.
We have issued the paid-up letter to your email offline.
Thanks for your patience with us.
Best Regards
Chantell
The Easton Berry Collections Team
Easton-Berry Collections's reply02 Mar 2023, 10:05
Official
Dear Enock
Please note we have now received confirmation from head office and the letter is released.
We have issued the paid-up letter to your email offline.
Thanks for your patience with us.
Best Regards
Chantell
The Easton Berry Collections Team
Please note we have now received confirmation from head office and the letter is released.
We have issued the paid-up letter to your email offline.
Thanks for your patience with us.
Best Regards
Chantell
The Easton Berry Collections Team
ES
Enock S's updateReviewer Update
02 Mar 2023, 10:26Thank you at hellopeter for your interaction i got my letter now i appreciate for your help as people are will now know the kind of company Easton berry is
ES
Enock S's update02 Mar 2023, 10:26
Reviewer Update
Thank you at hellopeter for your interaction i got my letter now i appreciate for your help as people are will now know the kind of company Easton berry is
Easton-Berry Collections's replyOfficial
02 Mar 2023, 11:09Thank you Enock
We are happy you received your letter.
We are happy you received your letter.
Easton-Berry Collections's reply02 Mar 2023, 11:09
Official
Thank you Enock
We are happy you received your letter.
We are happy you received your letter.