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angelchiloane A

1 reviews | Active since Aug 2016

31 Aug 2021, 04:53

Bad customer service

Now that I paid up the debt they were pestering me about, they are are ghosting me when I need them and their client to do their part by clearing my name on credit bureau. Email sent are not responded.

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Replies (2)
Easton-Berry Collections
Easton-Berry Collections's reply31 Aug 2021, 09:46
Official
Good Day Reshoketswe

We trust you are well.

In terms of your complaint logged, we sincerely apologize if you were not assisted to your satisfaction when dealing with our staff.

We will communicate with you offline shortly to resolve the matter.

Kind Regards
Easton Berry Collections Team
Easton-Berry Collections
Easton-Berry Collections's reply31 Aug 2021, 10:31
Official
Good Day Madam

Trust you are well.

Thank you for taking my call.

We advise the credit bureau update has been escalated as per telecom and correspondence offline.

We confirm the matter is now resolved.

Kind Regards
Easton Berry Collections Team