Awaiting Paid Up letter for a MONTH!!!!!

<p>I have paid up my Foschini and Truworths accounts on the same day, 30th of May 2017. I received a text message stating this:</p> <p>You did not pay your Foschini account as arranged. To avoid Legal Action, please pay now. Payment Ref ********** ********** 77506. Easton-Berry. Tel: ********** 297 ( dated 5th June 2017)</p> <p> </p> <p>I called the number listed amd was told to send proof of payment via email. I sent both the payment for Truworths and Foschini proof of payments via email. My Truworths account was finally amended and a letter sent the following week. However, the Foschini account is still not closed and paid up. </p> <p> </p> <p>I received another text message: </p> <p>You did not pay your Foschini account as arranged. To avoid Legal Action, please pay now. Payment Ref ********** ********** 77506. Easton-Berry. Tel: ********** 297 ( dated 15th June 2017)</p> <p> </p> <p>I called again and told them I had paid up the account in full and had already sent proof of payment with the reference via email, which they had given me. I was told that they would have someone from that department call me to sort out the matter. </p> <p> </p> <p>Meanwhile, I have forwarded the email two more times and stated that this matter has not yet been resolved. I have received no correspondence from them at all. </p> <p> </p> <p>Today I received this text message again! </p> <p>You did not pay your Foschini account as arranged. To avoid Legal Action, please pay now. Payment Ref ********** ********** 77506. Easton-Berry. Tel: ********** 297 ( 29 June 2017).</p> <p> </p> <p>It has been a month and no one has responded to me and I keep getting this upsetting message. I have paid up my account but no one seems to want to list the payment to my account and close off my account.</p> <p> </p> <p>I received no answers but I must waste my time and money calling Easton Berry in Durban!!!! I find this to be very bad form since one is hounded to pay their overdue accounts but when they do, there seems to be no correspondence with the client. </p> <p> </p> <p>All I want is my paid up letter stating that my account is fully paid and closed! This has been going on for a month. It is ridiculous! </p>