Attitude

Today got a sms that my truworths account has been handed over my account is paid up and even have a paid up letter from Identity and Truworths .So I call in today on the number provided,a lady answered worse day of my life.She tells me is it not for my homechoice account i advised her i paid but cant remember how much.She is asking how can i forget its a week ago.This lady asks me what ref i used i keep on telling the ref that was send in the sms i recieved which is my homechoice account. Gosh i felt like a piece of **** after speaking to this lady .its like she making me a **** that i did not pay this account.I just told her will get somebody else to assist the way she spoke to me gosh is this how COLLECTIONS consultants treat customer like we nothing.She ruined my day i deal with customer all day but will never make a customer feel like nothing really