LS
Linda S

1 reviews | Active since Jul 2013

26 Feb 2022, 10:41

Angry

Why are you guys harassing us when the Truworths account has been paid up?

0
Replies (4)
Easton-Berry Collections
Easton-Berry Collections's reply28 Feb 2022, 09:04
Official
Good day Linda

Hope you are well,

Our team is busy investigating your matter and we will supply our feedback shortly.

In the interim, we have asked that no calls be directed to you.

Kind Regards
Chantell
The Easton Berry Collections Team
Easton-Berry Collections
Easton-Berry Collections's reply28 Feb 2022, 12:01
Official
Good day Linda

Kindly note our team have investigated and confirm that your account is indeed settled in full.  A paid up letter will be emailed to you today as per the email address linked to this complaint  and we confirm that our files will be closed.

Best Regards
Chantell
The Easton Berry Collections Team
LS
Linda S's update28 Feb 2022, 19:39
Reviewer Update
Thanks for your prompt response, I guess you should also review your processes because when I called in, I was told only my wife can call. Remember I did not want any information from you but wanted to furnish the paid up letter sent by Truworths.
Easton-Berry Collections
Easton-Berry Collections's reply01 Mar 2022, 04:31
Official
Good day Linda S

The paid up letter was due, as the account was settled in full.  In order to avoid future calls to you, the status was updated and the account closed.

Best Regards
The Easton Berry Collections Team