Account Statement and settlement letter

i requested for a settlement amount and a statement for 2 weeks now and have not gotten any feedback from the collections department <br> <br> 1. I still have not yet received the settlement letters<br> 2. They keep promising to sort out the matter but hey never manage to assist me<br> 4. I have missed important deals because my name still appears on the Transunion Report as a bad payer<br> <br> <br> I don't understand how can a payment take this long to be allocated to their clients, This is delaying me in many ways.<br> I am so tired, I need this sorted out NOW.<br> <br>