YM
Yonela M
1 reviews | Active since Sept 2020
03 Sept 2020, 10:20
Account Settlement
This is the most *********** company where no one seems to know anything written on system or they are using a ****py system that doesn't update anything so every time a new consultant calls you need to explain your query. I've been waiting for a manager to call me back since from July am still waiting. Can someone read the notes on the system before giving me a call. During the month of August 4/5 agents called me and had to explain the same story by each and every call being promised that the manager will call me which has never happened.
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Easton-Berry Collections's replyOfficial
03 Sept 2020, 10:50Good day Yonela M
We refer to your complaint and confirm that we will require your ID number or reference of the account in question to arrange for you to be assisted offline.
An email has been directed to you to supply same, of which our complaints team will arrange for you to be called as soon as possible by management to resolve your matter.
Kind Regards
The Easton Berry Collections Team
We refer to your complaint and confirm that we will require your ID number or reference of the account in question to arrange for you to be assisted offline.
An email has been directed to you to supply same, of which our complaints team will arrange for you to be called as soon as possible by management to resolve your matter.
Kind Regards
The Easton Berry Collections Team
Easton-Berry Collections's reply03 Sept 2020, 10:50
Official
Good day Yonela M
We refer to your complaint and confirm that we will require your ID number or reference of the account in question to arrange for you to be assisted offline.
An email has been directed to you to supply same, of which our complaints team will arrange for you to be called as soon as possible by management to resolve your matter.
Kind Regards
The Easton Berry Collections Team
We refer to your complaint and confirm that we will require your ID number or reference of the account in question to arrange for you to be assisted offline.
An email has been directed to you to supply same, of which our complaints team will arrange for you to be called as soon as possible by management to resolve your matter.
Kind Regards
The Easton Berry Collections Team