Account Query

Please sent me a statement on the above account , I phone on 29/05/2015 and ask for a statement and still waiting and the amount outstanding was R 10 265.74.<br> <br> I phone today 14/08/2015 because I received an SMS that said I did not pay my account, and the amount outstanding is R 10014.00, that I don't understand see payments I made this is just for 28/08/2014 - 29/7/2015 what off the payments before that date.<br> <br> I need a statement urgently because I pay every month and the amount stay the same ???<br>