ACCOUNT PAID UP, STILL COMES UP ON CREDIT RECORD

After a difficult divorce, I was placed under debt review. In May 2014 I settled all my outstanding debts. I then sent Easton Berry proof of payment of my Woolworths account. When we app**** for a bond in last year, we were informed that I had bad credit against my name. It reflected that I still owed Woolworths an outstanding amount. Upon contacting Easton Berry, Dineshree Govender informed me that they had erroneously paid the money into my Foschini account, which I had paid in full the previous year already, and it now reflected a credit amount. She assured me that their Accounts dept would re-allocate the money to Woolworths and clear my name at the credit bureau. This all happened on 29 January 2015. However, after numerous calls and promises from Dineshree that it will be sorted, the latest being on Tuesday, 10 February that she will contact the accounts dept and call me back, I have not heard back from her and had no joy.The money is still not allocated. We urgently need to buy a house as our lease for the flat we are renting and we want my 82 year old mother who has recently been diagnosed with cancer, to come and live with us so we can take care of her. Please