PK
Pamela K
1 reviews | Active since Aug 2021
07 Aug 2021, 05:11
Very very poor service, no quality check
I took my car in for service and specifically requested to be given a phone call before ANY work is fone, NO ONE bothered to call me or update about my vehicle as promised. Then I'm told il pay a certain amount over the phone but when u get there there was 4 different quotations for the same car,and none of them are what u was told I'm going to pay!!! The level of unprofessionalism I received is unbelievable and then I'm asked after refusing the ridiculous amounts "ok how much would you like to pay" wow, I have NEVER experienced such, I have been servicing my car at EC Cape Motors since 2015. My car was not even done properly, I am still experiencing the problems I reported when I took it in for service!!
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Replies (2)
Eastern Cape Motors's replyOfficial
09 Aug 2021, 08:56Hi Pamela K
Please make contact with our Service Manager Andy Schmidt on *** to discuss the problems you are still having with your car and the service you received.
Kind Regards
Please make contact with our Service Manager Andy Schmidt on *** to discuss the problems you are still having with your car and the service you received.
Kind Regards
Eastern Cape Motors's reply09 Aug 2021, 08:56
Official
Hi Pamela K
Please make contact with our Service Manager Andy Schmidt on *** to discuss the problems you are still having with your car and the service you received.
Kind Regards
Please make contact with our Service Manager Andy Schmidt on *** to discuss the problems you are still having with your car and the service you received.
Kind Regards
PK
I was assisted by Mr Stuart James (Service Admin Manger at EC Motors EL) who actually listened to the story and offered assistance right away and my car was fixed right away. He was very professional and profusely apologised for the service I received. Thanks to him, he knows how to treat customers with respect.
Pamela K's updateReviewer Update
12 Aug 2021, 09:14- First of all please check that the number is visible as I could not call the so called Andy so your reply was useless to me and apparently there's no one by that name at EC Motors EL.
I was assisted by Mr Stuart James (Service Admin Manger at EC Motors EL) who actually listened to the story and offered assistance right away and my car was fixed right away. He was very professional and profusely apologised for the service I received. Thanks to him, he knows how to treat customers with respect.
PK
Pamela K's update12 Aug 2021, 09:14
Reviewer Update
- First of all please check that the number is visible as I could not call the so called Andy so your reply was useless to me and apparently there's no one by that name at EC Motors EL.
I was assisted by Mr Stuart James (Service Admin Manger at EC Motors EL) who actually listened to the story and offered assistance right away and my car was fixed right away. He was very professional and profusely apologised for the service I received. Thanks to him, he knows how to treat customers with respect.