NPS Score
-34
Recommended: Unlikely
Nov '25 - Oct '26
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Hellopeter has tracked Eastern Cape Motors across 64 reviews. Eastern Cape Motors hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Eastern Cape Motors? Write a review to help others decide.
Recent reviews (4)
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Share Your Experience1 reviews | Active since Nov 2016
Mahindra Maxi Truck BAD quality
PUBLIC WARNING – CONSUMER PROTECTION VIOLATION This letter serves as a formal complaint, final notice, and public warning regarding the unacceptable conduct of Mahindra and the Eastern Cape Service Department. I purchased a Mahindra Maxi Truck, (12/6/2024, KJZ 131 EC, VIN - MA1ZP2TAKR1C35163), which began showing serious rust within six (6) months of purchase. This is not wear and tear. This is premature corrosion on a nearly new vehicle, despite the fact that it was and still is washed weekly, correctly maintained, and used under normal conditions. A vehicle rusting within six months is clearly defective and raises serious concerns about manufacturing quality, materials used, and corrosion protection. When this matter was reported on numerous occaions, Mahindra and the Eastern Cape Service Department failed and refused to honour the warranty or take meaningful corrective action. This refusal is unacceptable, negligent, and demonstrates a blatant disregard for consumer rights. To remove any doubt that this is an isolated incident, I inspected another Mahindra of the same model and year, which showed the same rust defects. This confirms a systemic quality problem, not owner misuse. Under the Consumer Protection Act (CPA), consumers are legally entitled to products that are: - Of acceptable and durable quality - Free from defects - Fit for purpose - Backed by honoured warranties A vehicle that corrodes within six months fails every one of these requirements. The refusal to repair, replace, or acknowledge responsibility may constitute a direct violation of consumer protection legislation. Let it be clearly stated: This level of product quality and after-sales service is unacceptable and indefensible. As a result of this experience, I issue this public warning: «Consumers are advised to think very carefully before purchasing a Mahindra vehicle. Based on my experience, vehicles may suffer premature defects, and customers may be left without warranty support when legitimate claims are raised.» Unless this matter is immediately resolved, I will proceed without further notice to: - Lodge a formal complaint with the National Consumer Commission - Escalate the matter through legal and regulatory channels - Submit this complaint to public consumer platforms and media - Actively warn other consumers of these issues I now demand: - A written explanation for the refusal to honour the warranty - A full repair, replacement, or appropriate compensation - Confirmation of the steps Mahindra will take to address this defect Failure to respond will be treated as wilful non-compliance and handled accordingly. This letter is issued without prejudice to any further legal or consumer action. BUYERS BE WARNED. Yours sincerely, Ronald Dressel
1 reviews | Active since Nov 2016
Mahindra Maxi Truck BAD quality
PUBLIC WARNING – CONSUMER PROTECTION VIOLATION This letter serves as a formal complaint, final notice, and public warning regarding the unacceptable conduct of Mahindra and the Eastern Cape Service Department. I purchased a Mahindra Maxi Truck, (12/6/2024, KJZ 131 EC, VIN - MA1ZP2TAKR1C35163), which began showing serious rust within six (6) months of purchase. This is not wear and tear. This is premature corrosion on a nearly new vehicle, despite the fact that it was and still is washed weekly, correctly maintained, and used under normal conditions. A vehicle rusting within six months is clearly defective and raises serious concerns about manufacturing quality, materials used, and corrosion protection. When this matter was reported on numerous occaions, Mahindra and the Eastern Cape Service Department failed and refused to honour the warranty or take meaningful corrective action. This refusal is unacceptable, negligent, and demonstrates a blatant disregard for consumer rights. To remove any doubt that this is an isolated incident, I inspected another Mahindra of the same model and year, which showed the same rust defects. This confirms a systemic quality problem, not owner misuse. Under the Consumer Protection Act (CPA), consumers are legally entitled to products that are: - Of acceptable and durable quality - Free from defects - Fit for purpose - Backed by honoured warranties A vehicle that corrodes within six months fails every one of these requirements. The refusal to repair, replace, or acknowledge responsibility may constitute a direct violation of consumer protection legislation. Let it be clearly stated: This level of product quality and after-sales service is unacceptable and indefensible. As a result of this experience, I issue this public warning: «Consumers are advised to think very carefully before purchasing a Mahindra vehicle. Based on my experience, vehicles may suffer premature defects, and customers may be left without warranty support when legitimate claims are raised.» Unless this matter is immediately resolved, I will proceed without further notice to: - Lodge a formal complaint with the National Consumer Commission - Escalate the matter through legal and regulatory channels - Submit this complaint to public consumer platforms and media - Actively warn other consumers of these issues I now demand: - A written explanation for the refusal to honour the warranty - A full repair, replacement, or appropriate compensation - Confirmation of the steps Mahindra will take to address this defect Failure to respond will be treated as wilful non-compliance and handled accordingly. This letter is issued without prejudice to any further legal or consumer action. BUYERS BE WARNED. Yours sincerely, Ronald Dressel
1 reviews | Active since Jan 2020
This is my second vehicle service with ECM (East London) and what an absolute joy it was this time around. The Service Consultant - Lwandile Tole was so friend from the start and made me feel so welcome. He arranged everything, from my drop off and colle
Annual Vehicle Service - Wonderful Service received from Service Consultant at ECM East London
1 reviews | Active since Jan 2020
This is my second vehicle service with ECM (East London) and what an absolute joy it was this time around. The Service Consultant - Lwandile Tole was so friend from the start and made me feel so welcome. He arranged everything, from my drop off and colle
Annual Vehicle Service - Wonderful Service received from Service Consultant at ECM East London
1 reviews | Active since Nov 2024
Unsatisfactory Treatment
The treatment I received from The Service Manager and the Subaru Manager concerning my complaint was far below standard and unprofessional because the Service Manager was yelling at me telling me that I lie repeatedly. I felt undermine, disrespected and disappointed. They told me about their fights with Volvo that does not concern me after they never told me that they are no longer Volvo and were discrediting Volvo. I love my Volvo and continue placing my trust in volvo. The Service Manager insisted that today Monday the 12th I should bring a battery for the car for them to able to work on the car and to me that is very surprising for the workshop not to have spare batteries.
1 reviews | Active since Nov 2024
Unsatisfactory Treatment
The treatment I received from The Service Manager and the Subaru Manager concerning my complaint was far below standard and unprofessional because the Service Manager was yelling at me telling me that I lie repeatedly. I felt undermine, disrespected and disappointed. They told me about their fights with Volvo that does not concern me after they never told me that they are no longer Volvo and were discrediting Volvo. I love my Volvo and continue placing my trust in volvo. The Service Manager insisted that today Monday the 12th I should bring a battery for the car for them to able to work on the car and to me that is very surprising for the workshop not to have spare batteries.
1 reviews | Active since Jan 2017
Worst Customer Service at Eastern Cape Motors
I was trying to buy in a car at Eastern Cape Motors in East London. While I was working on a deal with their sales executive, I suddenly received a message from the sales executive Lucia Barker that reads as follows: Good morning Sir, I hope you are well? My used car manager isn’t comfortable assisting me with a cover, as it’s not part of his profile stock. I’ve tried to shop it around, but the dealers I contacted advised that the best option would be to check with WeBuyCars. My sincere apologies for the inconvenience. Many thanks, and wishing you an awesome day. Kind regards ✨️ Lucia ECM Ford That’s the customer service you generally receive at Eastern Cape Motors. Best, Stanley
1 reviews | Active since Jan 2017
Worst Customer Service at Eastern Cape Motors
I was trying to buy in a car at Eastern Cape Motors in East London. While I was working on a deal with their sales executive, I suddenly received a message from the sales executive Lucia Barker that reads as follows: Good morning Sir, I hope you are well? My used car manager isn’t comfortable assisting me with a cover, as it’s not part of his profile stock. I’ve tried to shop it around, but the dealers I contacted advised that the best option would be to check with WeBuyCars. My sincere apologies for the inconvenience. Many thanks, and wishing you an awesome day. Kind regards ✨️ Lucia ECM Ford That’s the customer service you generally receive at Eastern Cape Motors. Best, Stanley