Shocking Service

My Bukkie went in on the 15th of June for a warranty claim, on that day I requested that they replace the following:<br> > Right Indicator.<br> > Sun-glass Holder.<br> > A new clip for the one that is broken on the front right of my bumper.<br> > A cigarette lighter was also requested.<br> When I got the car back the workshop had broken the left indicator which was discussed and agreed they would fix it. I phoned ECM on the 30th of June as I had not heard from anybody with regards to if the parts had arrived or not the lady on the phone said yes they had but she couldn't tell me when they arrived. I booked the car in for yesterday. I dropped it off at 06:40 and went to the service counter where i was told not all the parts were there, I then said if that is the case please i will book it in another day when all the parts are.I was asked to wait to just after 08:00 for the parts ppl to arrive to tell me that yes all the parts are here.....feeling relived i left my car there and went on with my day.At 16:30 I was called to say that my car is still not finished and can I fetch it in the morning to which i said sure. When I fetched it this morning they had not done the bumper, Left Indicator or the lighte