pathetic service

I would like to bring your attention to the pathetic service rendered by Ford North End. last year my car had a problem with the petrol reading, I have lost count of how many times I had to bring in my car so that they could fix it. Till today the problem is not fixed.

I called last year December to book my car I for service. The lady that I was talking to over the telephone gave me the date for the 2nd of January.

On the 2nd of January ECN North End was closed. I had to call someone that works for Ford and find out when the branches are opening, the confirmed that they are opening on the 3rd. The person who was booking my car in never asked me how many KM my car has.

on the 3rd I bought in my car for a service, and I was told that the KM readings where over the limit and I had to pay in R500 extra on top of the service cost. I paid them successfully.

 On the 3rd I had the below problems which I was told they were fixed.  The passenger’s window is not working  My car has a terrible noise on the bonnet as if I am driving a truck. Upon collecting my car. My service advisor which is Thembile Ndimandi confirmed that the car is fixed, and the invoice will be e-mailed to me.

A week later I never received any invoice on my e-mail, and I had to collect the invoice.

The above problems were not solved. All of them.

I was advised that I should get used to the sound of my car. Please note that this is not the first time bringing in my car for the same problem and it was fixed.

When we called our service advisor to let him know that my car was still having the same issue, he told me over the telephone that I should consider going to another branch (William Moffet).

I also visited the branch and informed them of the problem and demanded to speak with either my service advisor or his manager.

One of their employees brushed it off and said that they will listen to the recordings and revert to me. Till today I haven’t received any call.

This was the last stroke because I bought the car in North End.

I called his manager Dewald De lange and voice out about the pathetic service received and that I will log a formal complaint. Dewald De Lange’s exact words was “go ahead and complain”.

I am so astonished and disappointed of the service received. It makes it even worse as my current employer are partners with Ford. Is this the service they give to everyone?

I am very disappointed, and I must honestly say that the service is pathetic.

I am still waiting for someone to make contact!!!!!!

This is absolutely ridiculous.