NM
Ntsikie M

1 reviews | Active since Aug 2022

03 Sept 2024, 05:22

Bad service

I replaced my car battery just last year April two months later took my car for a service and again later in the year for a service and again at the beginning of this year. Now this month I'm told I need to replace my battery again hardly 1yr 5months.I enquired with one of the places that replace batteries they laughed and said a battery life is 3-5 unless the battery was just recharged and the old battery was replaced again. I paid for a new battery to be installed. Also that what did they check during both services because checking the battery is part of the service. I am not paying for a new battery this is so unfair and I feel you are just making money out of me. Yes I do understand that warrenty of the battery is a year but I brought the car twice for a service and no one saw that. This is the worst service ever that I have received at ECM since my first car in 2011. I am so dissatisfied and disappointed

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Replies (1)
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Ntsikie M's update03 Sept 2024, 08:38
Reviewer Update
Just feedback on the above comment... Thank you so much to Mr Dale Cuthberts for going the extra mile and always making sure the customer is the Centre of the business. You are one special person keep up the great service. Thanks to Mr Ndimande for escalating the matter. My battery was replaced and I am now at peace.