I should have read the reviews

On the day of pickup the car engine was not washed nor was the water and oil filled. 2. Upon driving the car I realized there was something not in order as the car was shaking & returned the car back to Eastpoint and took it for a test drive with Daven and he confirmed that it was brake pads and brake disc and due to the fact that the car is based in Mafikeng he suggested that we take it in any RMI approved dealership of which we took it in on the 13th April 2022 to Bosch Mafikeng. Bosch discovered that control arms amongst other things needed repairs (to my surprise since the car was meant to have gone through Dekra inspection). The car was done on the same day but Bosch wouldn’t release the car without proof of payment. This is where the problem is. We were sent pillar to post just get assistance with regards to proof of payment. Sent email to Javed, till this day no response. Called Daven he promised to call back till this day. We have countless times asked Lerato whom was just doing us a favour to go to the accounts department or relevant individuals of which she did and would come back with different responses. We have also requested Lucia as our sales person to assist with getting us the proof of payment still she couldn’t get it to us. Eventually the car was released on Monday 25th April 2022 late afternoon after Bosch called to advise that they had received the proof of payment. The car hadn’t been working and therefore no income was made on those days of which I specifically mentioned to Javed on the email that he should freeze the account until the car was back. Clarely not only hasn’t he rep**** but he might have not even bothered to read as this morning my account was debited with the full amount of installment. 3. I called Dashnee she said the system is down and she said she would call back as soon as it was back. I am yet to receive that call. 4. I then called Adriaan, whom told me that they only freeze accounts for vehicles that are in their premises. I agued that the delay for the car to be released and go back to work immediately was on your company’s side. He told me to take it up with car care department. With all the run around I did for the proof of payment and all the airtime and time I wasted to be met with no help I feel defeated to even begin to call that department. Today alone I have spent above R30 airtime trying to get the debit order issue sorted. With all this said I am resorting to email just one more time with hope that it will reach the relevant person and I will be responded but over and above I WILL BE ASSISTED without resorting to a tiring legal battle.