Exploitative Billing & Undisclosed 20% Demand After Vehicle Fire

I have been a loyal client of East Point Rentals (M7 Investments) for 45 weeks, paying R2,350 weekly (over R118k total). On 4 Jan 2026, my car spontaneously caught fire while stationary—a clear product failure. Instead of assisting, M7 Investments is now: Demanding an undisclosed 20% "Insurance Portion" not found in my contract or the SHA Master Policy. Charging R75,200 in "penalties" for a fire I did not cause. Continuing to bill me weekly for a vehicle destroyed over 10 weeks ago. Refusing to refund my R12,500 deposit or provide the assessor's report. I have escalated this to the FSCA, MIOSA (***), and Parliament. Do not use this company if you value your savings.