Disappointing and shoddy service

Review on our experience with East coast Panel and Paint.

This review is based on our personal experience, according to the owners Wife Renhaaz no family or friendship is given special treatment which we understand but based on a full paying client we had a horrid and disappointing experience.

On the 11 June 2025 our car was booked in for a repair on the bodywork itself damage and job card was for Right hand side drivers door slight damage, back door to be replaced and rear fender to be straighten and to sort out alignment. Additional work of rust repair was done however the original face to face agreement with Andre Reddy the owner on the 10 June 2025 15h00 he agreed to repair the hooter and windscreen as part of the additional work.

After full payment a WhatsApp group was created, on the 20th June after a week passed I wasn't given an update, when I asked for an one I was shocked to see the language that was used to gain the attention of the staff, highlighting that I was her client (Pic below) I was then given an update the next day with pictures.

On the 4th of July I again requested for an update as I was now without a vehicle, Rehnaaz rep**** that everything including the windscreen was done however they needed R2000 for a slip ring for the hooter, yet this was paid for on the outset we mentioned that the clock spring needed to be replaced, when we called Hyundai we were told that a slip Ring and clock spring was the same thing. It became impossible to speak to Rehnaaz or Andre telephonically as she refused the calls and only chatted via WhatsApp to my wife. The fault was on me as we choose to use East Coast Panel and Paint due to a relationship that was built over the years, Renhaaz had supported my wife's business and so we decided we support them back in return. Low and behold what comes next.

On the 8th July 1pm I arrived at the workshop to fetch my car only to be locked up and held against my will as my car keys was take away due to me refusing to sign the release form due to my car being in such a shoddy state and my parcel counter/back board was missing. Renhaaz insisted that we did not bring the car in with it, after requesting for camera footage a week later it was found, The car radio was not switching on, the mirror adjustment switch was burnt and was told she did me a favor by changing the earth cable on the battery, the workmanship on the repair was just shoddy, the door and window rubbers was loose, the door pad on the repaired doors were making a cranking sound and loose bolts rattling when we opened our boot. After 2 and half hours of sitting in the reception area waiting for someone superior to discuss a way forward I was allowed to leave. My wife was eventually removed from the whatsapp group.

A week later I received a call from Ash a workshop manager and was asked to bring my car in to repair the damages and fix the work done by East Coast Panel and Paint. We felt at ease after Ash spoke to Us and reassured us that he will do the best he can to get my car back into good shape. We left there with hopes our car will atleast be returned in the Electrical state we sent it in, 4 days later we were told that the car was ready to be fetched and everything on the list was sorted (picture below) only to again go there and receive our car in the exact condition we sent it in.

We insisted on Andre or Renhaaz to come down and resolve this, yet she sat upstairs and constantly messaged my wife on the second whatsapp group chat that was created when the car went in the second time. I told Renhaaz that I will take my car to Hyundai and any faults picked up she will be billed as she refused to fix the radio, and mirror adjustment that they broke. The loose rubber on the door was stuck with glue instead of clips. She then messaged my wife to say that she will damage my car and return my Money (picture below). When my wife asked her what kind of customer service is this we were asked to leave the premises or else she will Loose all acquaintance with her we also was threatened with attorneys and was asked not to harass her staff which we didn't, I'm sure she can show us where I do so in her camera footage.

I have all the chats and as proof of this pathetic service. And sadly a loss of friendship. My car is my source of income It is my kids transport to and from school & campus and I will not sit quietly and let them get away with this. This is my right to review the service we received and everything pointed in here is the truth.I'm yet to receive a call from either Andre and Renhaaz to find a solution.

I would love to hear any positive reviews from those that used them or maybe I'm just the unlucky one!